6 Cafcass
Background
161. The Children and Family Court Advisory and
Support Service (Cafcass) provides the people appointed to represent
the wishes and feelings of children to the court. It also carries
out safeguarding checks (to ensure parents seeking contact are
not a danger to children), produces reports requested by the courts
and employs or contracts with children's guardians who represent
children in public law cases. Cafcass is currently the responsibility
of the Department for Education, not the MoJ, and so it is not
formally within the Justice Committee's remit. However, Cafcass
is a crucial player in the family courts system. It has been
the responsibility of the MoJ in the past, and it has been suggested
that it might be again in future (as discussed below). As such
we felt that it was vital that this inquiry looked at Cafcass.
We would like to thank the Department for Education for supplying
a Minister to give oral evidence.
HISTORY
162. Cafcass was created in 2001 and has had
a number of problems since then. In 2003 the Chairman of the
Board resigned after a very critical report by our predecessor
Committee which called for a fundamental review of its operation.
The then Lord Chancellor (who was responsible for the Board at
the time) then invited the other Board members to resign.[181]
Later, the death of Baby Peter in 2007 and the subsequent increase
in the number of care proceedings put the organisation under considerable
pressure and led to lengthy delays in allocating guardians to
cases and in completing reports. We heard conflicting versions
of the history of Cafcass and the extent to which Cafcass was
responsible for its recent problems. We were told that the time
prior to Cafcass was "a golden age"[182]
while the Interim Report concluded that "there was no golden
age before the creation of Cafcass". Baroness Howarth, Chair
of Cafcass, described it as a time when "we had a Rolls-Royce
service for some children, [...] and we had hundreds of other
children who were never seen."[183]
It has been suggested to us by Cafcass that its recent problems
were caused by a "surge" in cases after the death of
Baby Peter,[184] but
we were also told by the Interdisciplinary Alliance for Children
that this only increased the number of cases to the levels seen
in 1998.[185] Finally
we were told that "the current problems faced by Cafcass
are both a cause and a symptom of the continuing long delays.
The longer a case goes on the more assessments are ordered and
the more work the appointed guardian is expected to devote to
any one case."[186]
163. After the death of Baby Peter and the resulting
increase in care applications, the number of cases Cafcass had
not allocated to a guardian grew, with over 900 unallocated cases
by September 2009.[187]
In order to tackle this, Cafcass and the President of the Family
Division drew up the President's Interim Guidance. Introduced
in October 2009 and originally designed to last for six months,
this remained in place until October 2010 when it was replaced
with a Joint Agreement which is expected to last to October 2011.
The President's Interim Guidance was designed to allow Cafcass
to provide a "safe minimum service", by focusing on
safeguarding and task focused work, and providing reports on specific
issues rather than on general welfare.
164. The Minister responsible for Cafcass, Tim
Loughton MP, told us that he thought some of the criticism of
Cafcass was unfair: "with all the problems there are with
Cafcass, we are going through, hopefully, some quite abnormal
times at the moment, given the very high increase in workload
that Cafcass has been faced with post-Baby Peter from 2008 onwards.
[...] It was slightly unfair to judge Cafcass at that precise
time."[188]
Delays
Public law
165. Cafcass has recently been successful in
tackling delays in allocating cases to guardians. The number
of unallocated public law cases reached its most recent peak in
April 2010 at 4.5% (551 cases) while the number of duty allocated
public law cases peaked a month later at 9% (1,121 cases).[189]
By February 2011 these figures had fallen to 1.7% duty allocated
(215 cases) and 0.1% unallocated (9 cases). This was despite
the number of open cases increasing by around a thousand to 12,794.[190]
166. Cafcass told us on 22 March that it currently
had seven unallocated public law cases.[191]
These figures were disputed by the Association of Lawyers for
Children who sent us a list of 17 unallocated cases which they
described as the "tip of the iceberg",[192]
something Cafcass then itself disputed.[193]
There were also 101 cases allocated to managers as of March 2011[194]
and Cafcass were not able to assure us that in every one of those
cases the manager was actually working on the case.[195]
However, even discounting cases allocated to managers and noting
the apparent discrepancy raised by the Association of Lawyers
for Children, Cafcass has managed to achieve a substantial reduction
in unallocated cases, at a time when the number of public law
cases continue to rise.
PRIVATE LAW
167. In February 2010 Cafass had 28,124 open
private law cases, although it should be noted that the role of
Cafcass in such cases is frequently limited to safeguarding checks.
Nearly 20% of these cases were allocated on a duty basis, while
just under 19% were unallocated. By February 2011 the number
of open cases had fallen slightly to 27,453, and the number of
unallocated cases had fallen to just 1%, though nearly 14% of
cases were still allocated on a duty basis.[196]
168. Unlike with public law cases, we do not
have monthly data on the number of new private law cases. The
last figures from 2009 showed 137,480 children were involved in
private law applications for the year, a 14% increase on 2008.
However, the MoJ has also supplied us with provisional figures
for 2010 which show a fall in the number of children to 122,330.
The Interim Report quotes unpublished data that show that in
the three years 2006-2008 the average case duration for private
law children cases in the county courts was 33 weeks. This rose
to 36 weeks in 2009, but then fell to 32 weeks in 2010.[197]
The combination of a falling number of cases and shorter case
duration should reduce the pressure on Cafcass.
169. In its October 2010[198]
update (the most recent) on its progress in cutting delays, Cafcass
noted: "the timeliness (and speed) of provision of private
law reports is [...] improving [...] most late filed reports are
only a few days late, which does not prevent the planned court
hearing going ahead. 239 reports (out of 5,469) were filed 11
or more working days late in the period April to September 2010."
However, a report by the Committee of Public Accounts in September
2010 noted that a third of section 7 reports were more than 10
days late.[199]
RESILIENCE
170. The number of public law care cases Cafcass
is receiving each month continues to increase, reaching 816 in
May 2011. In 2010-11 there was a record number of cases in ten
out of twelve months of the year.[200]
Public law
care requests
171. However, between February 2010 and February
2011 the number of new public law cases rose by only 3.3% to 8,239
while the number of open cases rose by 21% to 12,749 as cases
were open longer. This has led to concerns that the number of
unallocated cases could begin to rise again. A Committee of Public
Accounts report concluded that "with duty allocation needing
to reduce quickly and substantially, there is a risk that the
reductions could result in the scale of unallocated cases returning
to the unacceptable levels seen in summer 2009."[201]
Cafcass's draft Operating Manual, dated March 2011, said
that "resources are fully stretched".[202]
We asked the Minister if he expected public law cases to remain
at their current level. He told us that:
I fear they will, and the 882 care applications in
March represented the highest monthly figure on record. There
has been an increase of 35% in care and supervision cases over
the last couple of years, post-Baby Peter. That is a huge increase
for any organisation to deal with, let alone one that was in a
relatively fragile state, as Cafcass was at that stage.[203]
172. As we have seen, just the current rate of
increase in public law cases will put a huge strain on Cafcass,
especially if the number of open cases Cafcass has to deal with
continues to rise even faster than the number of new cases. However,
there are other factors which have the potential to exacerbate
the situation. Any delay in the rest of the court system increases
Cafcass's workload by increasing the number of open cases and
the size of the files. In addition, cuts to local authority budgets
have the potential to impact on Cafcass. We heard that 40% of
care cases currently reaching court do so without the local authority
having carried out a core assessment.[204]
This can result in Cafcass being asked to do the work, or in
the case staying open longer while the local authority or an expert
witness does the work. Cafcass's draft Operating Manual
involves a triage system looking at the quality of the local authority's
work. In cases with "significant gaps" the guardian
will need to "do more social work".[205]
173. While the exact figures
are disputed, it is clear that Cafcass has made substantial progress
in reducing the number of unallocated and duty allocated cases
in public and private law. We welcome this progress and hope that
it can be maintained. It continues to be a cause for concern,
however, that Cafcass was unable to reassure us that, in the 221
cases allocated to managers, those managers were working actively
on all those cases. We call on Cafcass to measure and monitor
the amount of work carried out by managers in cases allocated
to them in order to ensure that genuine progress is made and that
these cases are not simply moved off the unallocated list to make
those performance statistics look more acceptable. We expect
Cafcass to report back to us on this point at the earliest reasonable
opportunity.
174. We share the concerns of
the Committee of Public Accounts about the ability of Cafcass
to sustain its recent progress given that there is no sign of
a future fall in the number of care applications. We are also
concerned about the ability of Cafcass to cope with a range of
potential future stresses, including any restructuring of itself
or of the court system, any additional delays in the court system,
and cuts to local authority budgets (which could lead to more
poorly prepared cases reaching court).
Management
Self-employed guardians
175. Cafcass uses a mixture of directly employed
staff, self-employed staff, and agency staff. The Association
of Lawyers for Children told us that: "even before its inception
in 2001, Cafcass was opposed to the use of self-employed guardians,
[...] In 2009, despite increasing waiting lists, Cafcass issued
a directive that no further cases would be allocated to self-employed
guardians. By March 2010, the number of self-employed guardians
had reduced to 311."[206]
Nagalro suggested that:
there is significant spare capacity within the self-employed
workforce to take on new cases, although this group continues
to be substantially underused by Cafcass. [...] Instead, numbers
of more expensive agency staff have been greatly increased. Many
are inexperienced in the role but are likely to ask fewer questions
about the way the role is being re-defined.[207]
The Interdisciplinary Alliance for Children agreed,
saying that "there is a considerable degree of resistance
and hostility to using self-employed guardians. In fact, agency
staff are now preferred to self-employed guardians, at much greater
expense.[208]
176. Mrs Justice Pauffley, a High Court judge
specialising in family law, explained the benefits of self-employed
guardians: "it is [...] a major anxiety that the self-employed
guardians, generally the more mature and more experienced guardians,
are viewed by some areas as being too expensive. In the judges'
experience, those are precisely the individuals who are best able
to help in private and public law cases."[209]
In contrast, the British Association of Social Workers described
the problems with some agency workers:
agency staff have been taken on who may be very unsure
of their role, require support and assistance from colleagues
and subsequently more input from management which ends up costing
more money than a flexible workforce.[210]
177. Cafcass provided us with the relative costs
of different types of staff:
- Average FCA Agency Rate 2010/11
(hourly rate), £38.93;
- Average FCA salaried (hours exclude London Weighting
(which would raise the figure), and Annual Leave & Bank Holidays
to allow a better comparison), £30.34;
- Self-employed hourly rates, £30 (£33
London).[211]
178. In answer to a written parliamentary question
on 17 May 2011, Cafcass disclosed its spend on different types
of staff.[212] This
showed that expenditure on self-employed contractors had fallen,
while the amount spent on agency social workers had more than
doubled in a year:
Financial Year
| Total spend for self-employed contractors £
| Total spend on agency social workers £
| Total spend non social work agency staff £
|
2008-09
| 7,500,053 | 2,548,593
| 3,930,365 |
2009-10
| 6,974,733 | 6,100,693
| 3,957,246 |
179. The Minister responsible for Cafcass, Tim
Loughton MP, told us that:
[the use of self-employed guardians] is largely an
operational matter for Cafcass, but I agree with the comments
of the judge [Mrs Justice Pauffley]. There is a great deal of
expertise in those self-employed workers. There used to be many
more of them working within Cafcass before the reorganisation
back in 2003, who did a rather good job. Part of the problems
with Cafcass now is the haemorrhaging of some of those staff going
back 10 years.[213]
180. Oversight of Cafcass is a matter for the
Department for Education. However if Cafcass is not using its
resources efficiently to maximise the number of experienced staff,
this contributes to delays in allocating cases to Cafcass workers,
and in completing reports, which in turn impacts on the entire
family justice system.
We are puzzled and concerned by Cafcass's continued aversion to
the use of self-employed guardians, especially when the amount
it spends on agency social workers has more than doubled in a
year. Self-employed guardians are cheaper than agency staff and
no more expensive than directly employed staff. At the same time
they offer greater flexibility, and their expertise is valued
by the judiciary. Cafcass should be making considerably greater
use of self-employed staff, particularly in the geographical areas
where it has difficulty recruiting.
FRONTLINE AND NON-FRONTLINE STAFF
181. Cafcass has a ratio of non-frontline to
frontline staff of 35:65, a figure that Cafcass described as the
result of a "draconian cut",[214]
pointing out that the figure had come down from 40:60.[215]
Baroness Howarth told us that:
When I joined it was 1:50. You could say that is
a better ratio in terms of management. It is a very poor ratio
in terms of supervision. Those supervisors need to be seen very
much as the front line because without them we can't actually
ensure quality, and it is the recommendation of anyone who looks
at social work.
182. Cafcass supplied us with benchmarking figures
from other agencies within the responsibility of the Department
for Education. These did not look at the number of frontline
staff, but did show that the amounts spent by Cafcass on HR, legal,
knowledge and information management, and finance were comparable
with other agencies Cafcass has the lowest spend on communications
of any of the agencies. It also has the lowest percentage of
staff working on communication by a factor of five.[216]
| DfE
| NCLS |
PFS | QDCA
| TDA |
Cafcasss |
CWDC | BETCA
| Ofsted |
Percentage Cost of the Finance Function
| 0.36
| 1.17
| 1.95
| 0.77
| 1.28
| 1.04
| 0.43
| 1.06
| 1.83
|
Percentage Cost of the HR Function
| 0.7
| 1.2
| 0.5
| 0.9
| 0.7
| 1.3
| 0.3
| 1.8
| 1.4
|
Percentage Cost of Information Technology
| 0.3
| 5.3
| 3.5
| 4.7
| 5.0
| 2.5
| 0,9
| 2.7
| 5.8
|
Percentage Cost of Communications
| 8.1
| 6.0
| 3.6
| 7.4
| 21.6
| 0.7
| 13.7
| 8.1
| 1.1
|
Percentage Cost of Legal Services
| 0.6
| 0.4
| -
| 1.5
| -
| 0.9
| -
| 1.2
| 0.4
|
Percentage Cost of knowledge and information management
| 0.2
| 0.18
| 0.13
| -
| 0.2
| 0.18
| -
| 0.16
| 0.18
|
Source: DfE-
Department for Education;NCLS- National College For Leadership
of Schools and children's services; PfS- Partnerships for Schools;
QDCA- Qualifications and Curriculum Development Agency; TDA- Training
and Development Agency for Schools; CWDC- Children's Workforce
Development Council; and BETCA- British Educational Communications
and Technology Agency
DRAFT OPERATING MANUAL
183. We also discussed Cafcass's draft Operating
Manual for 2011-13. This will be the first time Cafcass has
produced a document of this type. The draft Operating Manual
has sections on Value for Money, Corporate Services, and Proportionate
Service Management with "20 thematic areas" managers
need to be good at.[217]
We expressed concerns that the document was process driven, and
not useful for staff. Baroness Howarth told us that: "we
accept your criticism absolutely. In fact, I have been talking
to Anthony [Douglas, Chief Executive, Cafcass] today about whether
or not we should have put this out at this stage. The thing is
that we want our staff to be able to add their perspective to
it."[218] While
we welcome the fact that Cafcass has accepted our criticisms that
the draft Operating Manual is too process driven and not sufficiently
user-friendly for staff, and has said that it will amend the document,
we are concerned that the initial draft is indicative of the mindset
of Cafcass's senior management.
184. We did not discuss these specific issues
with the Minister, but he told us about his concerns with the
management of Cafcass:
Why is it that within the same organisation they
can get things quite right in one part of the country and quite
wrong in another part? I think there is poor dissemination of
best practice, which, to an extent, is down to management. It
is management at the top but also management at regional and local
level. But then you could say that, ultimately, it is the responsibility
of the national management to get it right. [...] Are they actually
talking to those areas which are doing it better now? If they
are not, why not, and why haven't management done something about
it?[219]
185. Proposed changes to the
family justice system in the Interim Report will, if implemented,
make demands on Cafcass in terms of change management. It will
be crucial for management to deliver that change in ways which
support the staff (and self employed and agency workers) to deliver
the necessary services for children. The recent experience of
Cafcass managing staff, communicating with stakeholders, and the
production of the very imperfect draft Operating Manual all indicate
that Cafcass management needs urgently to take steps to improve
the way they communicate with staff and with others working in
the family justice system.
186. Whilst we recognise the
need for Cafcass to be a managed service and for its staff to
be supported, the appointment of experienced social workers could
justify a lighter touch in management, allowing professional staff
more discretion about the way they carry out their role than the
detailed and process driven Operating Manual would suggest. This
is the future for social workers Professor Munro has set out in
her report. Cafcass should look at the lessons that it can learn
from her report and adopt Professor Munro's proposed approach.
Service Cafcass provides to
children
The current situation
187. Cafcass's website tells children what they
can expect from their Cafcass worker:
Because children don't usually go to court, it's
important that someone explains your side of the story. Your
Cafcass worker will meet with you a number of times and spend
time getting to know you. They will help you understand what
is happening in court and they will make sure the family court
hears what you have to say.[220]
188. The website also says that the guardian
is a good person for the child to talk to if they have questions
or want more information.[221]
As we have already noted, the President's Interim Guidance was
designed to allow Cafcass to provide a "safe minimum service",
by focussing on safeguarding and task-focused work and providing
reports on specific issues rather than on general welfare. However,
we received a great deal of evidence that while Cafcass has been
successful in reducing delays and unallocated cases, the service
offered to children had suffered.
189. A report in 2010 by the Children's Rights
Director for England surveyed 58 children. It found that: "many
of the children and young people in our groups did not know what
Cafcass Guardians [...] did. Even though many children in the
groups had experience of decisions being made about them by courts,
few could remember having had a Guardian." The children
spoke of wanting to have someone speak for them in court, and
someone to explain what was happening to them, work Cafcass is
supposed to undertake.[222]
190. Powerful evidence to highlight this problem
came from Dr Freedman, a consultant psychiatrist with expertise
in this area, who told us:
five years ago when I spoke to a child, the child
would tell me about concerns and tell me about the discussions
that he or she had had with the guardian. That no longer happens.
Now I will ask children, if they haven't mentioned it, "Have
you discussed this with your guardian?" More often than
not they will ask me, "Who is that?" If I name the guardian,
if we are lucky enough to have a guardian by then in a case, they
will say to me, "I think maybe I saw them once", or,
"I haven't ever seen them.[223]
191. Dr Maggie Atkinson, the Children's Commissioner,
agreed that children did not see enough of their guardians, saying
that:
we have got to a place in England where it seems
to have helped to lessen delays in some places, but guardians
themselves will tell you that they don't get to spend enough timeand
enough quality time and consistent timewith the child concerned.[224]
Cafcass's response
192. Anthony Douglas CBE, Chief Executive of
Cafcass, accepted that Cafcass workers sometimes did not spend
sufficient time with children, saying that: "practitioners
under this degree of pressure do tell me that they are sometimes
not able to see a particular child for too long in between contacts
or visits. It is a genuine problem. One of the shifts we have
to make is to find ways, despite all the other pressures and priorities
we have, to do that."[225]
Baroness Howarth said that "in a wonderful world where resources
were ever-flowing and we had more qualified social workers, of
course we would like young people to see more of their social
worker. I personally would like young people to be able to see
more of social workerstheir local authority social workers
and maybe our workersbut we have to stay within our remit."[226]
193. Despite this apparent recognition of the
issue, elsewhere Cafcass's evidence was more equivocal. Its written
evidence stated that "given the nature of Cafcass' responsibilities
in private law applications and the specific and time-limited
role of the Children's guardian in public law care cases, the
key issue to consider is the rationale and focus of direct work
with children, rather than its quantum."[227]
Also, Anthony Douglas questioned how much support some children
actually needed from their guardian:
I would say that some of the young people I speak
to need a guardian a lot more than others. Also, many do have
a lot of people around them. Some children are still terrifyingly
isolated, but one of the advantages of the services that have
built up over the last 15 to 20 years, far more than when I was
a practising social worker, is that there are other people supporting
children.[228]
194. Because of the wide variety in the nature
of cases it is not possible to have a meaningful target or cap
on workloads which is a simple number. Cafcass has created and
is trialling a "workload weighting system". This is
"intended to encourage the movement of staff towards the
median position" depending on the nature of the cases an
individual Cafcass worker has, that could be between 12 and 35
cases.[229]
195. Cafcass was also equivocal about the related
issue of whether staff on average currently had too high a workload.
Baroness Howarth said that "I am concerned about the pressure
we put our staff under and whether or not we can achieve the quality
level we are now looking for while we are dealing with the quantity
we have."[230]
However, when Mr Clark was asked if the current median staff
workload was too high he said "It is possible, but I don't
think so."[231]
196. Cafcass's draft Operating Manual
provides an illuminating insight into the priority, or lack of
it, placed on ensuring front-line staff spend enough time with
children. It talks a lot about "proportionate" working.
It defines proportionate as "doing no more work than in
necessary", which it further defines as "indispensible
or essential", something it calls a "high test".
The section on public law does recommend that guardians should
be "more actively involved if the team [around the child]
has no other professionals or safe carers safeguarding and speaking
up for him/her."[232]
It also says that "children's guardians will always communicate
with children and young people to a high professional standard
and ensure that older children in public law can contact them
by email, text, etc."[233]
However, it seems to us there is insufficient weight placed on
the needs of the child. There is no mention of the need to keep
children informed about the progress of their case, about supporting
children in private law cases, or about the importance of developing
a relationship with the child. The Manual talks about
using a "watching brief" in "fallow periods"
during which the guardian should keep in touch with the child's
solicitor and the local authority, but there is no mention of
the child, who may well be wondering why nothing appears to be
happening with their case.
197. In oral evidence we put some of these concerns
about the draft Operating Manual to Cafcass. Baroness Howarth
told us that:
In getting it into the wider remit, what I think
we have missed is the trick of all the material about the direct
work with children which will go into it. We were talking today
about: maybe we should have put that in before it got more widely
circulated. But we wanted our staff to have a first draft of a
document on which they could then come back and say, "These
are the areas we would like to add to."[234]
198. The Minister responsible for Cafcass, Tim
Loughton MP, had a very clear view about whether Cafcass workers
spent sufficient time with children. He told us that:
despite the best intentions and some very good people
working within Cafcass as guardians and others, the amount of
quality time that they do spend, or are able to spend, with the
actual children is far too low in many cases.[235]
199. The entire family justice
system should be focused on the best interests of the child. Cafcass
as an organisation is not. We accept that Cafcass has had to
make difficult decisions in order to reduce delays and the number
of unallocated and duty allocated cases. However, in order to
make progress Cafcass has had to offer a "safe minimum"
service, and the amount of time that Cafcass workers currently
spend with children is unacceptable in the long term. Cafcass
needs to give its workers the opportunity to do what they want
to do: spend more time with children. This will involve a change
in management culture, and the wholesale re-writing of the draft
Operating Manual to focus on identifying and meeting the needs
of individual children. Cafcass will also have to re-examine its
staff's workload. The current median workload may well be too
high to enable Cafcass workers to spend enough time with children.
This should not be done at the expense of letting delays escalate,
however. There is no doubt that some of the time spent in managing
the system could be redeployed to spending more time with children.
THE CASE FOR MAJOR CHANGE
200. We heard arguments for and against any major
restructuring or reform of Cafcass. The Interdisciplinary Alliance
for Children[236]
produced a Draft Proposal for an Alternative Model for
the Future Delivery of Court Services to Children in Family Proceedings
in England. The proposals included replacing Cafcass with
a Family Justice Commissioning Board. This would allocate resources
to 39 Family Court Welfare and Child Representation Units, which
would commission services locally from a mixed range of Family
Court Social Work Practices including practitioners working together
in co-operative enterprises. The whole system would be the responsibility
of the MoJ, not the Department for Education. We asked Martha
Cover, from the Interdisciplinary Alliance for Children, why Cafcass
could not be reformed. She told us:
We have anxiously considered the possibility of reform
of the organisation rather than abolition and starting again.
But we have come to the conclusion, after a lot of debate, that
the culture is so entrenched, and the inability of the organisation
to take on board and to change to meet the concerns of all of
the other partners in the family justice system is such, that
we simply have to start again.[237]
201. However, the Alliance was not able to cost
its proposals.[238]
We were also concerned about how such a devolved system would
be accountable and avoid duplication. The Interim Report also
looked at the Alliance's proposals and concluded that:
particularly in the short term, [there would] probably
be a shortage of social work provision in some areas of England
and Wales; in light of the current national shortage of social
workers, and relative immaturity of the existing social work practice
pilots, a centrally managed court social work function is preferable
to a purchaser-provider commissioning structure.[239]
202. On 11 November the Committee of Public Accounts
(PAC) published Cafcass's response to increased demand for
its services[240]
which said that "Cafcass, as an organisation, is not
fit-for-purpose". Despite this, the Report did not recommend
structural change, but instead made a number of recommendations
including: better data collection, managing staff members' caseloads,
managing sickness, performance-managing managers, and raising
morale. The PAC commented on the impact of the change that had
already taken place on staff: "Cafcass acknowledged that
the morale of its staff was unacceptably low before 2008, and
said that staff had become tired of constant change". Linda
Lee from the Law Society cautioned in oral evidence to us that:
"if you throw out Cafcass and replace it with something else,
the risk is that you just create a new set of problems you haven't
addressed. It is important that we look at the problem, why it
is occurring, and not try and address it by some other lever over
here. We should look at the problem in pure management terms
of a business."[241]
Baroness Howarth, told us that:
my great anxiety now is that having just reached
some sort of stabilityand we will still be criticised because
we can't please everybody with an organisation that deals with
what we deal withthat stability will be destabilised through
the Family Justice Review. Our job is to try and keep that stability
and to meet our critics.[242]
203. The Minister, Tim Loughton MP, told us why
he had not made any major changes so far:
Some people in the past have said that we should
scrap Cafcass altogether, but you have to have somebody doing
that job. [...] There are a number of reforms and improvements
going through with Cafcass that are beginning to bear fruit.
There have been some signs of improvement. On that basis, we
deferred any decision about the actual future structure of Cafcass
until after [the Family Justice Review].[243]
204. The Interim Report said that "we have
not attempted an in depth study of Cafcass's effectiveness"[244]
and did not comment on the quality of the management there. Apart
from its comments on the Interdisciplinary Alliance's proposals
it did not discuss the pros or cons of major changes to Cafcass.
The Interim Report's conclusions and recommendations on Cafcass
included:
- Cafcass should become part
of the new Family Justice Service;[245]
- Some "smaller changes" to the way guardians
work with children's solicitors including less detailed scrutiny
of the child's care plan while continuing to help children understand
what is happening in proceedings and to enable them to participate.[246]
205. We asked the Minister for his reaction.
He told us that:
We are not going to make a final judgment until we
have got the Final Report but [...] We all see a deal of logic
in that direction. There is a lot of work to be done on the detail
of a transition, the status of Cafcass within a court service
within the MoJ and how we retain the integrity of a board of Cafcass.
[...]In principle, that direction, probably, has met with a favourable
response from both Departments, but then you have to start thrashing
out the detail and that is a rather more complicated process.[247]
206. We agree with the Interim
Report that Cafcass should be made part of the proposed new Family
Justice Service. However, we believe that in itself, this will
not be enough. It needs to be the first step in a series of reforms
designed to transform Cafcass into a less process-driven, more
child-focused, and integral part of the family justice system.
207. We call on the Family Justice
Review to address directly the detailed future structure of Cafcass
in its final report. We were interested in the suggestions we
heard in oral evidence about the development of a wider range
of providers, together with a more localised service (perhaps
linked to the proposed new Local Family Justice Boards). Any
future proposals will have to take into account that Cafcass operates
a cash limited system and has to be able to deliver a timely and
consistent service to all children, regardless of changes in the
volume of cases, over which it does not have control.
181 Constitutional Affairs Committee, First Special
Report of Session 2003-04, Protection of a witness-privilege,
HC 210. Back
182
Ev 141 Back
183
Q 282 Back
184
Q 250 Back
185
Q 238 Back
186
Ev 122 Back
187
http://www.cafcass.gov.uk/news/2009/cafcass_reduces_delays.aspx
Back
188
Q 312 Back
189
Duty basis is when Cafcass will both react to incoming information
and also will take pro-active steps at appropriate points in time
to review the status, needs and level of priority of the case,
but unlike a fully allocated case there is not a named Cafcass
worker, and a case plan may not be drawn up or worked on. Back
190
Ev 157 Back
191
Q 258 Back
192
Ev w130 Back
193
Ev 179 Back
194
Ev w13; there were also 120 private law cases allocated to managers. Back
195
Q 277 Back
196
Ev 157 Back
197
Interim report, p 153 Back
198
PA Consulting Report (October 2009) - Cafcass Issues Analysis,
October 2010 Update. Back
199
A court may ask the local authority for a welfare report (Section
7) when they are considering any private law application under
the Children Act 1989. Public Accounts Committee, Sixth Report
of Session 2010-11, Cafcass's response to increased demand
for its services, HC 439. Back
200
Cafcass care demand, latest figures for May 2011, http://www.cafcass.gov.uk/news/2011/may_care_statistics.aspx
The number of new public law cases varies seasonally. Back
201
HC [2010-11] 439 Back
202
Operating Manual, Cafcass, 2011, p 3 Back
203
Q 322 Back
204
Q 200 Back
205
Operating Manual, Cafcass 2011, p 11 Back
206
Ev w62 Back
207
Ev 46 Back
208
Q 229 Back
209
Q 172 Back
210
Ev w112 Back
211
Ev 164 Back
212
WPQ, Official Report, 17 May 2011, col 412-3W Back
213
Q 320 Back
214
Q 264 Back
215
Cafcass told us that using the Secretary of State's definition
of 'front line' 91.5% of its staff were frontline but that this
included frontline business support staff and first line managers.
The figures given here are for those staff who work with children.Q260-273 Back
216
Ev 157; All figures are 2009-10 There are "some recognised
anomalies within definitions for some functions". IT costs
excludes the often 'one off' costs of transformation projects. Back
217
Operating Manual, Cafcass 2011, p 26 Back
218
Q 290 Back
219
Q 315 Back
220
http://www.cafcass.gov.uk/cafcass_and_you/info_for_children.aspx Back
221
http://www.cafcass.gov.uk/about_cafcass/info_for_teenagers/going_into_care.aspx Back
222
Children on family justice, A report of children's views for
the Family Justice Review Panel, 2010, Children's Rights Director
for England Back
223
Q 213 Back
224
Q 382 Back
225
Q 283 Back
226
Q 281 Back
227
Ev 157 Back
228
Q 284 Back
229
Ev 157 Back
230
Q 285 Back
231
Q 276 Back
232
Operating Manual, Cafcass 2011, p 13 Back
233
Operating Manual, Cafcass 2011, p 3-4 Back
234
Q 290 Back
235
Q 323 Back
236
The Interdisciplinary Alliance for Children proposal is supported
by: ALC (Association of Lawyers for Children); NAGALRO (Professional
Association for Children's Guardians and Children and Family Reporters
and Independent Social Workers); FLBA (Family Law Bar Association);
RCPCH (Royal College of Paediatrics and Child Health); Office
of Children's Commissioner; Great Ormond Street Hospital; Grandparent's
Association; Aire Centre; Adoption UK; BAAF (British Association
of Adoption and Fostering); Children's Legal Centre; NYAS (National
Youth Advisory Service); CRAE (Children's Rights Alliance for
England); Together Trust; BASW (British Association of Social
Workers); and Women's Aid Back
237
Q 219 Back
238
Q 224 Back
239
Interim Report, p 57 Back
240
HC (2010-11) 439 Back
241
Q 136 Back
242
Q 285 Back
243
Q 312 Back
244
Interim Report, p 71 Back
245
Interim Report, p 10 Back
246
Interim Report, p 133 Back
247
Q 312 Back
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