Written evidence from CSE Healthcare Systems
PAC MEETING 23 MAY 2011 ON THE NATIONAL PROGRAMME
FOR THE NHS
During the evidence presented by Ms Christine Connelly,
one of our contracts for RiO; Bradford Mental Health Trust was
referenced.
Ms Connelly's statement was that Bradford is receiving
a lower standard of service than provided by BT in London and
hence the lower price charged by CSE Healthcare Systems to Bradford.
CSE Healthcare Systems wishes to correct the evidence
given.
— Ms
Connelly stated that the service is NOT 24*7 hours - the service
is a 24*7 service.
— Ms
Connelly stated that Disaster Recovery (DR) was NOT included in
the service - a DR service is included.
— There
was no mention of Facilities Management - we provide remote Facilities
Management
— The
service contract is for five years - not four years as stated.
— Ms
Connelly implied that the system only had 25% availability - our
records demonstrate that this is not true; the system is architected
to achieve an availability of over 99%.
If you require any further information then please
do hesitate to contact us.
26 May 2011
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