National Programme for NHS IT

Written evidence from CSE Healthcare Systems

PAC Meeting 23 May 2011 on the National Programme for the NHS

During the evidence presented by Ms Christine Connelly, one of our contracts for RiO; Bradford Mental Health Trust was referenced.

Ms Connelly's statement was that Bradford is receiving a lower standard of service than provided by BT in London and hence the lower price charged by CSE Healthcare Systems to


CSE Healthcare Systems wishes to correct the evidence given.

Ms Connelly stated that the service is NOT 24*7 hours - the service is a 24*7 service.

Ms Connelly stated that Disaster Recovery (DR) was NOT included in the service - a DR service is included.

There was no mention of Facilities Management - we provide remote Facilities Management

The service contract is for five years - not 4 years as stated.

Ms Connelly implied that the system only had 25% availability - our records demonstrate that this is not true; the system is architected to achieve an availability of over 99%.

If you require any further information then please do hesitate to contact us.

26 May 2011

Prepared 27th June 2011