Here you can browse the report together with the Proceedings of the Committee. The published report was ordered by the House of Commons to be printed 18 December 2012.
Terms of Reference
Summary
1 Introduction
2 Competition and liquidity
Barriers to new entrants and smaller suppliers
Liquidity and vertical integration
Ofgem's liquidity proposals
'Legacy' customers and market share
Supplier costs
3 Tariffs, switching and 'sticky' customers
Switching levels and 'sticky' customers
Two-tier market
Barriers to switching
Ofgem's Retail Market Review proposals
Background to RMR
The updated RMR proposals
The Prime Minister's announcement on tariffs
Gauging the effect of measures to improve the market
Will RMR increase engagement and help vulnerable customers?
4 Trust and transparency
Effects of low consumer trust levels
Trust and transparency around profits and prices
Increasing transparency around profits and prices
5 Helping consumers prepare for future price rises
Future price rises and the reasons for them
The need for energy efficiency
Consumer action to increase energy efficiency
Media reporting of energy costs
Increasing consumer access to reliable and trustworthy information
DECC's work on energy efficiency
EEDO and the Energy Efficiency Strategy
The Green Deal
Smart meter roll-out
Proposals for a central delivery body
6 Conclusion: time for an honest conversation
Calls for an honest conversation
Annex 1
Terms of reference
Glossary
Conclusions and recommendations
Formal Minutes
Witnesses
List of printed and additional written evidence
List of Reports from the Committee during the current Parliament
Populus Survey - in Excel format
Tuesday 4 September 2012: Phil Bentley, Managing Director, British Gas, Centrica, Guy Esnouf, Head, Corporate and Internal Communications, E.ON UK, Stephen Fitzpatrick, Managing Director, Ovo Energy, and Alistair Phillips-Davies, Generation and Supply Director, SSE; Neil Clitheroe, Chief Executive for Energy Retail and Generation, Scottish Power, Ed Gill, Head of External Affairs, Good Energy, Martin Lawrence, Managing Director for Energy Sourcing and Customer Supply, EDF Energy, and David Mannering, Director of Economic Regulation, RWE npower
Tuesday 18 September 2012: Richard Lloyd, Executive Director, Which?, Audrey Gallacher, Director of Energy, Consumer Focus, and Ann Robinson, Director of Consumer Policy, uSwitch; Christian Hunt, Editor, Carbon Brief, John Swinney, Public Sector Business Development Director, Carillion Energy Services, and Faye Scott, Head of Research, Green Alliance
Tuesday 30 October 2012: Sarah Harrison, Senior Partner for Sustainable Development, Ofgem, and Andrew Wright, Senior Partner for Markets, Ofgem; Rt Hon Gregory Barker MP, Minister of State, Department of Energy and Climate Change, and Rachel Crisp, Head of Demand Reduction and Retail Energy Markets, Department of Energy and Climate Change
Written evidence
