Home Affairs CommitteeWritten evidence submitted by BAA [UKBA 07]

Letter from Colin Matthews, Chief Executive Officer, BAA, to the Chair of the Committee,
18 May 2012

Further to my attendance at the Home Affairs Select Committee on Tuesday of this week, enclosed is the information I undertook to send relating to passenger survey data. We survey Heathrow passengers on a monthly basis, against a range of passenger experience measures, including waiting times at immigration which is captured in the data provided.


May 2012

Prepared 20th July 2012