Communities and Local Government Committee - Fifth Report
Further review of the work of the Local Government Ombudsman

Here you can browse the report together with the Proceedings of the Committee. The published report was ordered by the House of Commons to be printed 6 January 2014.


Contents


Terms of Reference

Summary

The performance of the Local Government Ombudsman since 2012

Introduction

Our inquiry

Overall assessment

Online publication of decisions

The 2013 independent external evaluation of the LGO

The new assessment process

October 2013 update

Areas for further change

Staff survey

Further reviews of LGO performance

Independent Commission members

Complaints about LGO service

Conclusion

Conclusions and recommendations

Formal Minutes

Witnesses

Published written evidence  

List of Reports from the Committee during the current Parliament


 
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Prepared 15 January 2014