Culture, Media and Sport Committee - Fourth Report
Nuisance calls

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Here you can browse the report together with the Proceedings of the Committee. The published report was ordered by the House of Commons to be printed 27 November 2013.

Contents

Terms of Reference

Summary

1 Introduction

2 Nuisance calls and texts

Types of nuisance calls

Silent or abandoned calls

Prevalence

3 Regulatory framework

Regulations and regulators

Consent

4 Prevention

An effective TPS

Mobile devices and telephone handsets

Technical fixes

5 Reporting nuisance calls

Identifying callers

Short codes

Making it easier to complain

6 Enforcement

Tracing calls

Regulators' resources

Strengthening regulation

Joint working

A single regulator?

Sector-based regulation

Conclusions and recommendations

Formal Minutes

Witnesses

List of printed written evidence

List of additional written evidence

List of unprinted evidence

List of Reports from the Committee during the current Parliament

Oral and written evidence

Tuesday 3 September 2013: Richard Lloyd, Executive Director, Which?, Claire Milne, Consumer Forum for Communications, and David Hickson, The Fair Telecoms Campaign; John Mitchison, Head of Preference Services, Direct Marketing Association, and George Kidd, Chief Commissioner, Direct Marketing Commission; Warren Buckley, Managing Director, Customer Service, BT, and Hamish MacLeod, Chair, Mobile Broadband Group

Tuesday 10 September 2013: Simon Entwisle, Director of Operations, Information Commissioner’s Office, and Claudio Pollack, Group Director of Content, Consumer and External Affairs Group, Ofcom; Edward Vaizey MP, Parliamentary Under-Secretary of State for Culture, Communications and Creative Industries

Written evidence

Additional written evidence

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Prepared 5 December 2013