HC 636-i

Written evidence submitted by Sandra Earle [NTC 019]

Earlier this year I was forced to contact Dan Rogerson MP to take forward a complaint with a company who, despite three requests from me, refused to remove my number from their records. They repeatedly phoned me until Mr Rogerson wrote to them and told them to stop. Since this I have received one further call from them, despite supplying my phone number for them to hold on an exclusion list.

My partner and I both have elderly mothers and do not feel comfortable switching the phones off, but this causes problems as he is a shift worker and frequently woken up by these calls. We have been registered with TPS for many years, but understand this does not exclude certain ‘random dialling’ calls. We strongly feel that it should!

This week we have started to receive yet more of these calls from ........... Yesterday we were called from this number at 11:57 and 14:07 and again today at 14:58 and 17:14. I am frustrated because unless we are available at these times we can’t tell them to stop phoning us. Going on past experience, they will probably ignore this request anyway and I will have to involve my MP again.

I request that all companies are prohibited, by law, in making these phone calls. Why are they excluded from TPS? Could this be reviewed and changed? I do hope so…

August 2013