Public Accounts CommitteeWritten evidence from Capita

Recruiting Partnering Project—Further Information

1. Either directly or via the NAO, Capita is entirely willing to provide the PAC with a more detailed briefing on the procurement, the contract and subsequent developments that have impacted on the recruiting operation. Capita will also be pleased to host a PAC visit to our recruiting operation in Upavon Wilts. Out of fairness and respect to our MOD client and the contract management team, we ask that any such request for a further briefing or a visit be directed and coordinated through their offices.

2. With respect to specific questions posed and answers given by Mr Pindar, Capita and he wish to inform the committee of the following points, be they on items requested by Committee or simply of clarification:

Q172—Regarding numbers of Army personnel allocated to the RPP operation, Capita’s contracted solution foresaw 758 personnel being deployed directly into the Capita operation once the service was fully operational capable Approx 75–80 of these posts currently remain unfilled. This was a planned reduction from the pre-contract service personnel headcount of 2,100 approx. The service is not yet fully operational capable owing to the IT difficulties mentioned in the hearing. While the planned headcount reduction has occurred as planned, the impact of the IT delay led the Army to allocate 100 Army personnel to temporarily support the RPP operation.

Q175—Given media reporting of Mr Pindar’s comments, he would like to clarify his answer by expanding as follows “Secondly, and I am not being flippant saying this, we also have a disadvantage that we have no wars on of the sort that can actually have a positive impact on recruitment”

Q179 and Q180—Below are the latest statistics on application and load to training numbers.

Unique visits to Army Jobs website currently run at 450k-500k/month, translating into the following registrations and applications. Largest drop outs in the pipeline are due to ineligibility and medical reasons and these account for 65%-75%.

NB: In any recruiting year the Load to Training volume comprises candidates who applied:

1.In the same Recruiting Year 17%

2.In the Recruiting Year-1 58%

3.In the Recruiting Year-2 15%

4.Older 10%

Q181—The competitive procurement process lasted two and half years culminating preferred supplier in February 2012 and contract start in March 2012. During the procurement process Capita and the Authority reviewed every aspect of the proposed solution using a number of serving Military subject matter experts, the solution was modified as a result of this input. The identified savings were in the order of £300 million. Capita then deployed its management and operational resources in readiness to take responsibility for the service on the 26th March 2013, which it did on the planned date. However, this was not at the planned level of full operational capability owing to IT difficulties. Consequently a re-engineered solution was deployed at short notice and this is a fully collaborative arrangement between Capita and the Army.

Q182—Please see clarification above to Q172

Q184 and 185—Capita has received no additional revenue as result of the MOD decision to reduce regulars and increase Reservists.

Q188—Capita has not incurred any financial penalties to date.

Q189—Please see clarification above to Q181.

28 November 2013

Prepared 13th March 2014