Transport CommitteeWritten evidence from Your Voice Counts (DAT 97)

Not enough time to get sat down on bus/falls.

Bus driver helps to scan pass.

Taxi drivers not helping people in the building.

Ring back or text help to communicate taxi.

Taxis often late, especially wheelchair taxis (up to 2 hours!).

Talking timetable needed—visual impairment.

Stop announcements needed– already on some buses.


Train staff helpful—help off the train.

Traveling by train: Wheelchair users have to book for assistance in advance at train stations. This means that if you’re a wheelchair user, you can’t be spontaneous like everyone else.

Only one wheelchair per bus—not good

Ramp does not always work—buses.

Replacement buses and taxis. Drivers are supposed to offer this service, but haven’t in our experience. People aren’t always aware of their rights as passengers

Occasionally, taxi drivers have told passengers who need mobility support they are not allowed to get out of taxis to escort people—not allowed to leave their vehicle.

Taxis—not enough wheelchair accessible vehicles.

Some taxi drivers seem like they “don’t care”.

Taxis—some unsafe practice ie no clamps.

Assistance through the Airport—good service.

Help on the plane.

24 hour clock on bus/train timetables confusing.

Timetable information too small.

Worried about public transport in evening and dark.

Should be more community support officers present in evening.

Bridge cards—good idea, more awareness needed.

Metro doors close too quick.

Metro gap too big.

Difficult to find lifts at Metro stations.

New ticket machines are complicated.

Metro stations difficult to access—ramps.

Buses feel safer than metro because of driver presence, CCTV and Screens.

May 2013

Prepared 13th September 2013