The role of Jobcentre Plus in the reformed welfare system - Work and Pensions Committee Contents


6  Wider welfare reforms: the Benefit Cap and the Social Fund

The Benefit Cap

132. The Government has introduced a Benefit Cap (the Cap) on the total value of a range of working-age benefits and tax credits which can be received by households.[127] It has been set at £500 per week for couples and lone parents and £350 per week for single adults. The policy intentions of the Cap are:

  •   To produce savings to the Exchequer;
  •   To promote fairness by ensuring that workless households cannot receive more in benefit payments than the median average income of a working household; and
  •   To encourage people into at least 16 hours of employment per week.

133. A phased introduction of the Cap began in four London local authority areas in April 2013. National rollout began in July 2013. Official data show that 32,940 households were capped in the period to 21 November 2013.[128]

134. JCP's role is to "promote employment support as the best mitigation for the Cap".[129] Staff in Oldham Jobcentre told us that the 246 local households expected to be impacted by the Cap had been contacted several times by telephone and letter well in advance of its introduction. Claimants likely to be affected were given full access to the range of local employment provision. JCP staff reported that claimants' feedback was generally positive and that some claimants had already moved into employment.

135. There are no data specifically on the effectiveness of JCP employment support for members of capped households. DWP has published data which show that, in the period from when claimants were first notified of the Cap in April 2012 to 8 November 2013, approximately 35,600 individual claimants had engaged with JCP employment support. Around 16,500 claimants identified as living in potentially capped households moved into work. However, the statistics do not establish the additional numbers entering work as a direct result of JCP employment support. Nor do they include any information on the duration of jobs or types of work.[130]

136. Some 47% of capped households are in London.[131] Councillor Peter John of London Councils told us that there were examples of successful employment support for capped claimants in some areas of the capital, such as in Enfield (one of the pilot boroughs), where 1,000 households were potentially affected and 25% of affected claimants had moved into work. However, there were currently insufficient data to show "whether the focus on employment support for benefit cap claimants has been successful or what interventions are working best."[132]

137. Haringey Council recently published data on the effects of the Cap in its area. Survey responses from the 737 affected households in Haringey suggest that most claimants are likely to respond to the Cap by seeking employment. However, it found that "only a few" affected claimants had so far managed to move into 16 or more hours of work per week. While there was evidence that the Cap is "changing attitudes to work", many claimants were experiencing significant barriers, particularly a lack of job-seeking skills and the availability and affordability of childcare. Claimants were likely to require "intensive and personalised" support to help them move into employment.[133]

138. There is insufficient information to establish the causal links between: the Benefit Cap; affected claimants engaging with employment support; and the likelihood of affected claimants entering work. We recommend that DWP conducts and publishes research into these causal links in 2014, in order to establish whether the Benefit Cap is achieving one of its key policy aims.

139. Initial, limited data indicate that the Benefit Cap is having positive effects in terms of claimants' attitudes to work but that very few affected claimants have been able to overcome the significant barriers they face in finding employment. We recommend that DWP conduct a review of the employment support needs of claimants affected by the Benefit Cap and the availability of the requisite support in Jobcentres. The review should be conducted with a view to identifying and disseminating best practice across the Jobcentre network.

Localisation of the discretionary Social Fund

140. From 1 April 2013, under the provisions of the Welfare Reform Act 2012, elements of the discretionary Social Fund were abolished. Since 1988 the discretionary Social Fund had been available, by application through JCP, to support benefit claimants facing severe short-term financial hardship.

141. The two elements which were abolished were Crisis Loans (designed to financially assist people facing unforeseen emergencies) and Community Care Grants (to assist people leaving institutional or residential care; those dealing with family breakdown; or provide money to cover travel costs incurred in attending a family funeral). Other elements of the fund are still available through JCP, in the form of repayable Benefit Advances and Budgeting Loans.

142. The Government made funding available to local authorities in England and to the devolved administrations to establish their own schemes to replace Crisis Loans and Community Care Grants. The funding is not ring-fenced for any particular purpose and some pressure groups and welfare rights organisations have raised concerns that the level of funding is insufficient to meet residents' needs.[134]

143. JCP's role in relation to the localised schemes is in ensuring that claimants in need of emergency assistance are directed to local authorities where appropriate. London Councils highlighted a lack of clarity about when it was appropriate for claimants to apply for the remaining JCP Social Fund schemes and when it was appropriate for them to be referred to the local authority. It believed that in some cases JCP was "inappropriately" referring claimants to the local schemes, when claimants should have more appropriately been advised to apply for a Benefit Advance or Budgeting Loan via JCP. Citizens Advice confirmed that in its experience claimants were not being given information about the availability of the remaining JCP Social Fund schemes and that there was some evidence of inappropriate referrals to local authorities. Kathleen Caper of Citizens Advice believed that JCP staff might not be sufficiently aware of the new rules and guidance.[135]

144. We recommend that DWP review the clarity of guidance to JCP staff on the circumstances in which it is appropriate to refer claimants to local welfare assistance schemes operated by local authorities, which have replaced elements of the discretionary Social Fund, and that it take steps to ensure that the guidance is followed across the Jobcentre network.


127   The working-age benefits included in the Cap are: Bereavement Allowance; Carer's Allowance; Child Benefit; Child Tax Credit; ESA WRAG; Guardian's Allowance; Housing Benefit (except that for Supported Exempt Accommodation); Incapacity Benefit; Income Support; JSA; Maternity Allowance; Severe Disablement Allowance; Widowed Parent's Allowance; Widowed Mother's Allowance; and Widow's Pension. Households claiming Working Tax Credit are exempt from the cap, as are claimants of a range of disability benefits and the War Widows and War Widowers pension; and those who have recently been employed. See, DWP, Benefit Cap FactsheetBack

128   DWP, Benefit Cap - number of households capped, data to October 2013, GB, January 2014 Back

129   Ev 143 Back

130   DWP, Jobcentre Plus activity regarding claimants who have been identified as potentially impacted by the benefit cap, October 2013 Back

131   DWP, Benefit Cap - number of households capped, data to October 2013, GB, January 2014 Back

132   Q 311 Back

133   Haringey Council, Experiences and effects of the benefit cap in Haringey, October 2013 Back

134   Localisation of the Social Fund, House of Commons Research Paper, SN/06413, November 2012 Back

135   Qq 343-355 Back


 
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Prepared 28 January 2014