Pre-appointment hearing for the Service Complaints Commissioner - Defence Committee Contents

4  Conclusion

13. We are satisfied that Nicola Williams has the professional expertise and personal independence required for the post of Service Complaints Commissioner and that she will be able to lead the Commissioner's office through the transition of the post to one of an Ombudsman and the introduction of a reformed Service complaints system. We recommend that the Secretary of State proceed with her appointment and wish her every success in the post.

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Prepared 28 November 2014