House of Commons - Her Majesty's Passport Office: delays in processing applications

Home Affairs Committee - Fourth Report
Her Majesty's Passport Office: delays in processing applications

Here you can browse the report together with the Proceedings of the Committee. The published report was ordered by the House of Commons to be printed 3 September 2014.

Contents

Her Majesty's Passport Office

How delays became apparent

2 The emergence of a 'backlog'

3 Ministerial and managerial response

Contingency measures

Late reaction and communication with Ministers

Disparity in the service to the public and to MPs

Proposed relaxation of security checks

Compensation, and upgrading to a fast-track application

Twelve-month extension and emergency travel documents for children

Prioritising the backlog of applications

Advice on the HMPO website

Redeployment of staff

Reviews to be undertaken

4 Offices and staffing

Staffing resources

Office closures and staff reductions

Identity cards and the National Identity Service

Staff numbers as at June 2014

Overtime

Management relations with PCS union, and the prospect of a strike

5 Applications from overseas

The decision to move the processing of overseas applications to the UK

The impact on HMPO

Interaction with the Foreign and Commonwealth Office

6 Forecasting the level of demand

7 Operating costs, revenue and surplus

Contractors

Conclusions and Recommendations

The emergence of a 'backlog'

Ministerial and managerial response

Offices and staffing

Applications from overseas

Forecasting the level of demand

Operating costs, revenue and surplus

Annex A: Passport Office: UK operations

Annex B: Number of British Citizens living overseas

Formal Minutes

Witnesses

Published written evidence

List of Reports from the Committee during the current Parliament