Health - Fourth Report
Complaints and Raising Concerns

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Here you can browse the report together with the Proceedings of the Committee. The published report was ordered by the House of Commons to be printed 13 January 2015.

Contents

Terms of Reference

Summary

1 Introduction

Developments since the Committee's 2011 report

2 Complaint handling

What should good complaint handling look like?

Complaint handling by providers

Role of commissioners in complaints, and handling of complaints by commissioners

Complaints handling in primary care

Complaint handling in social care

Complaints to the regulator

Complaint advocacy services

3 The second stage: the Health Service Ombudsman

4 Professional regulators and complaints

5 Treatment of staff raising concerns

Conclusions and recommendations

Formal Minutes

Witnesses

Published written evidence

List of Reports from the Committee during the current Parliament

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Prepared 23 January 2015