Appendix 1: Alison White's Curriculum
Vitae
ALISON J. WHITE
At a glance
Experienced and effective Non-Executive Director
and Chair, who blends strong strategic, financial and commercial
skills, with professional expertise in corporate governance, risk
management, stakeholder engagement, Board accountability and the
transformation of organisational performance.
Key skills
· An influential and persuasive communicator
and negotiator of successful international transactions, partnerships
and alliances, with stakeholders at the most senior levels of
Government and business.
· Commercial Chartered Director, with non-executive
expertise in corporate governance, strategic finance, enhancing
Board performance and the management of risk.
· Experienced business leader with strong
track record of developing and overseeing commercial strategies
in growth, operations and customer service to deliver business
results.
· An expert in oversight and leadership
of business turnaround, complex projects and transformational
change.
Employment
I specialise in the leadership and oversight
of organisations undergoing transition and change. Under my chairmanship,
the GOsC has achieved all its service targets, reduced the costs
of regulation significantly, gained a clean bill of health from
its own regulator and led a programme of development that is transforming
the profession. I take a proactive approach to non-executive directorships,
being recognised for a sharp intellect, incisive challenge, commercial
grip and supportive leadership.
January 2013 Non-Executive Director/Member
of Audit Committee, Maritime and oastguard Agency
November 2012 Non-Executive Director/Chair
of Audit Committee QE ll Conference Centre
April 2012 Chair of General Osteopathic
Council/Chair of Remuneration and Appointments Committee
I am an independent member of the Audit Committee
of UK Statistics Authority (from November 2012); and a Member
of the General Medical Council's Fitness-to-Practise Panel.
I worked for six years as an interim manager
leading business transformation focused on commercial leadership,
efficient financing and effective management of stakeholder relationships.
November 2009- Interim Chief Executive
and Registrar, General Dental Council
May 2010 Following
appointment of new Council and elected Chair, appointed to lead
£30m turnover statutory organisation, with accountability
for regulating the dental professions.
*Implemented medium term strategy and business plan,
with associated
financial plan, for an organisation with none of
these in place
*Provided strong and motivational
leadership to severely demoralised and
inexperienced team of 190 people
* Developed performance measurement, business process
interim structure and corporate governance structure from zero
base
June 2008- Chief Executive, Business
Link West Midlands
September 2009 A
member of the Board, accountable for strategy and performance
of a £50m turnover company, responsible for transforming
the business performance and skills of 70k plus businesses in
the West Midlands, including manufacturing, engineering and agricultural
organisations.
*Transformed company operations
and launched new, integrated service to deliver on-target performance
and 11% growth in revenues since appointment
*Negotiated partnership agreements with Local Authorities/Universities
to deliver increased revenues and synergised services
for clients
*Led people development strategy to deliver credible
advice service and customer value
*Personally advised many businesses to develop and
transform company performance
July 2007- Chief Executive, National
Pharmacy Association
January 2008 A
Shadow Director of the £13m turnover national trade body
for community pharmacists
*Developed five year strategy
and one-year business plan
(for a company with neither)
*Completed long-outstanding acquisition of £14m
turnover insurance company
April-June 2007 Director Strategic Opportunities,
Serco Solutions, Serco Group plc
April 2005- Interim Chief Executive,
following period as Chief Operating Officer, Business Link for
London
March 2007 A
member of the Board, responsible for all aspects of
strategy development and company operations for a £35m turnover
publicly funded company, providing economic development services
to over 110,000 businesses in London on behalf of the Mayor of
London
* Designed and implemented turnaround strategy to
deliver stakeholder performance targets at stretch level and financial
savings of £3m (against £20m budget)
*Led programme to transform company performance,
to deliver volume target (from a position of failure in year before
I joined), and deliver independently- measured, highest-ever
customer satisfaction targets (an increase of 5% since I joined
the company, at 93%)
*Developed and implemented customer relationship
management strategy, including delivery of new data warehouse
IT solution, on time and on budget
February-April 2005 Interim Commercial Director,
People 1st, Sector Skills Council for hospitality,
travel and tourism
April 2004- Managing Director,
following period as Operations Director, Primecare, Nestor Healthcare
plc
November 2004 A
member of the Management Board,
responsible for business turnaround, customer service and
operations for £60m turnover national market-leader, providing
out of hours healthcare services
* Transformed business development and customer service
to secure £25m revenue, by implementing new service propositions,
negotiating with CEOs of customer organisations and implementing
cultural change
* Led closures and TUPE transfers of 18 Branches;
one 250 staffed contact centre, plus HQ restructure, to restore
company profitability
I joined Royal Mail in 1979 as a counter clerk
and left in 2004 as the Director of one of its national businesses,
with responsibility for more than half its revenue. During this
time, I qualified as an accountant and MBA, and acquired a range
of senior leadership experience which equipped me to lead business
at the highest level, both commercially and
strategically. I also became an expert in commercial logistics.
2003-2004 Consumer and Small Business
Director, Royal Mail
2002 Commercial Director, Sales,
Royal Mail Group
2000-2002 Group
Mergers and Acquisitions Director, Consignia plc
1996-2000 Operations Director, International
Services, Royal Mail Group
1995-1996 Director
Finance, Royal Mail North Wales/North West
Education
2007 Institute
of Directors, Chartered Director
1995 Masters'
Degree in Business Administration, The Open University
1994 Fellow
of the Chartered Institute of Management Accountants
Previous Directorships
2011-2014 Non-Executive
Director/Member of Audit and of Change and Modernisation Committees,
HM Courts and Tribunals Service
2012-2014 Independent
Member of Audit Committee, Consumer Futures
2011-2013 Independent
Member of Audit Committee, Rural Payments Agency
2010-2012 Non-Executive
Director and Chair of Audit Committee, Hertfordshire Community
NHS Trust
2001-2004/2006-2011
Non-Executive Director, National Youth Music Theatre
2008-2009 Non-Executive
Director, West Midlands Manufacturing Consortium
2008-2009 Executive
Director, Business Link West Midlands Limited
2005-2007 Executive
Director, Business Link for London
2005-2007 Non-Executive
Director, Customer First UK
2003-2004 Non-Executive
Director, RMPB Ltd, a Royal Mail subsidiary
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