Pre-appointment hearing: Registrar of Consultant Lobbyists - Political and Constitutional Reform Contents

Appendix 1: Alison White's Curriculum Vitae



At a glance

Experienced and effective Non-Executive Director and Chair, who blends strong strategic, financial and commercial skills, with professional expertise in corporate governance, risk management, stakeholder engagement, Board accountability and the transformation of organisational performance.

Key skills

·  An influential and persuasive communicator and negotiator of successful international transactions, partnerships and alliances, with stakeholders at the most senior levels of Government and business.

·  Commercial Chartered Director, with non-executive expertise in corporate governance, strategic finance, enhancing Board performance and the management of risk.

·  Experienced business leader with strong track record of developing and overseeing commercial strategies in growth, operations and customer service to deliver business results.

·  An expert in oversight and leadership of business turnaround, complex projects and transformational change.



I specialise in the leadership and oversight of organisations undergoing transition and change. Under my chairmanship, the GOsC has achieved all its service targets, reduced the costs of regulation significantly, gained a clean bill of health from its own regulator and led a programme of development that is transforming the profession. I take a proactive approach to non-executive directorships, being recognised for a sharp intellect, incisive challenge, commercial grip and supportive leadership.

January 2013  Non-Executive Director/Member of Audit Committee, Maritime and oastguard Agency

November 2012  Non-Executive Director/Chair of Audit Committee QE ll Conference Centre

April 2012    Chair of General Osteopathic Council/Chair of Remuneration and Appointments Committee

I am an independent member of the Audit Committee of UK Statistics Authority (from November 2012); and a Member of the General Medical Council's Fitness-to-Practise Panel.

I worked for six years as an interim manager leading business transformation focused on commercial leadership, efficient financing and effective management of stakeholder relationships.

November 2009-    Interim Chief Executive and Registrar, General Dental Council

May 2010  Following appointment of new Council and elected Chair, appointed to lead £30m turnover statutory organisation, with accountability for regulating the dental professions.

*Implemented medium term strategy and business plan, with associated

financial plan, for an organisation with none of these in place

          *Provided strong and motivational leadership to severely demoralised and          inexperienced team of 190 people

* Developed performance measurement, business process interim structure and corporate governance structure from zero base        

June 2008-    Chief Executive, Business Link West Midlands

September 2009  A member of the Board, accountable for strategy and performance of a £50m turnover company, responsible for transforming the business performance and skills of 70k plus businesses in the West Midlands, including manufacturing, engineering and agricultural organisations.

*Transformed company operations and launched new, integrated service to deliver on-target performance and 11% growth in revenues since appointment

*Negotiated partnership agreements with Local Authorities/Universities to    deliver increased revenues and synergised services for clients

*Led people development strategy to deliver credible advice service and customer value

*Personally advised many businesses to develop and transform company performance

July 2007-    Chief Executive, National Pharmacy Association

January 2008    A Shadow Director of the £13m turnover national trade body for community pharmacists

*Developed five year strategy and one-year business plan
(for a company with neither)         

*Completed long-outstanding acquisition of £14m turnover insurance company

April-June 2007  Director Strategic Opportunities, Serco Solutions, Serco Group plc


April 2005-    Interim Chief Executive, following period as Chief Operating Officer, Business Link for London

March 2007 A member of the Board, responsible for all aspects of strategy development and company operations for a £35m turnover publicly funded company, providing economic development services to over 110,000 businesses in London on behalf of the Mayor of London

* Designed and implemented turnaround strategy to deliver stakeholder performance targets at stretch level and financial savings of £3m (against £20m budget)

*Led programme to transform company performance, to deliver volume target (from a position of failure in year before I joined), and deliver independently-  measured, highest-ever customer satisfaction targets (an increase of 5% since I   joined the company, at 93%)

*Developed and implemented customer relationship management strategy, including delivery of new data warehouse IT solution, on time and on budget


February-April 2005  Interim Commercial Director, People 1st, Sector Skills Council for hospitality, travel and tourism


April 2004- Managing Director, following period as Operations Director, Primecare, Nestor Healthcare plc

November 2004  A member of the Management Board, responsible for business turnaround, customer service and operations for £60m turnover national market-leader, providing out of hours healthcare services

* Transformed business development and customer service to secure £25m revenue, by implementing new service propositions, negotiating with CEOs of customer organisations and implementing cultural change

* Led closures and TUPE transfers of 18 Branches; one 250 staffed contact centre, plus HQ restructure, to restore company profitability

I joined Royal Mail in 1979 as a counter clerk and left in 2004 as the Director of one of its national businesses, with responsibility for more than half its revenue. During this time, I qualified as an accountant and MBA, and acquired a range of senior leadership experience which equipped me to lead business at the highest level, both commercially and strategically. I also became an expert in commercial logistics.

2003-2004      Consumer and Small Business Director, Royal Mail   

2002        Commercial Director, Sales, Royal Mail Group

2000-2002      Group Mergers and Acquisitions Director, Consignia plc

1996-2000      Operations Director, International Services, Royal Mail Group

1995-1996      Director Finance, Royal Mail North Wales/North West



2007        Institute of Directors, Chartered Director

1995        Masters' Degree in Business Administration, The Open University

1994        Fellow of the Chartered Institute of Management Accountants

Previous Directorships

2011-2014    Non-Executive Director/Member of Audit and of Change and Modernisation Committees, HM Courts and Tribunals Service

2012-2014      Independent Member of Audit Committee, Consumer Futures

2011-2013      Independent Member of Audit Committee, Rural Payments Agency

2010-2012    Non-Executive Director and Chair of Audit Committee, Hertfordshire Community NHS Trust

2001-2004/2006-2011   Non-Executive Director, National Youth Music Theatre

2008-2009      Non-Executive Director, West Midlands Manufacturing Consortium

2008-2009      Executive Director, Business Link West Midlands Limited

2005-2007      Executive Director, Business Link for London

2005-2007      Non-Executive Director, Customer First UK

2003-2004      Non-Executive Director, RMPB Ltd, a Royal Mail subsidiary

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Prepared 15 September 2014