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Financial services mis-selling: regulation and redress Contents

Contents

Terms of Reference

Summary

Introduction

Conclusions and recommendations

1 Claiming compensation

Claims management companies

The Ombudsman’s backlog of PPI cases

2 Regulating to prevent mis-selling

The culture within firms

Consumer understanding and awareness

3 Assessing the effectiveness of regulation

Measuring whether regulation is working

Parliamentary scrutiny

Formal Minutes

Witnesses

Published written evidence

List of Reports from the Committee during the current Parliament



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11 May 2016