Follow up to PHSO Report of an investigation into a complaint about HS2 Ltd Contents

Contents

Terms of reference

Summary

1 Introduction

Overview of HS2

Compensation schemes

PHSO Report

Overview

Conclusions and recommendations

Responses to the PHSO Report

HS2

Wider responses

2 Engagement and communication

PHSO findings

What HS2 is doing to improve community engagement

Community Forums

3 Complaint handling

PHSO findings

Improvements in complaint handling

Conclusions and recommendations

Formal Minutes

Witnesses

Published written evidence

List of Reports from the Committee during the current Parliament




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Prepared 22 March 2016