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Benefit delivery Contents

Contents

Terms of reference

Summary

1 Introduction

2 Overpayments and underpayments

The scale of incorrect benefit payments

A significant and long-standing issue

Error in Housing Benefit

More focus on underpayments

3 Universal Credit

Opportunities for Universal Credit

The housing element

Personal Budgeting Support

Initial Universal Credit payment and “passported” benefits

The limitations of Universal Credit for improving benefit delivery

4 Legacy benefits

Employment Support Allowance

Interaction between ESA and JSA

5 Other delivery issues

Personal Independence Payments

Refugees

Short-term benefit advances

Mandatory Reconsiderations

Joint working

6 Conclusion

Conclusions and recommendations

Formal minutes

Witnesses

Published written evidence

List of Reports from the Committee during the current Parliament



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Prepared 18 December 2015