In-work progression in Universal Credit Contents

Appendix 1: JCP Work Coach job description

The typical Work Coach role involves:

(a) Having an assigned caseload of UC, JSA, Employment Support Allowance & Income Support claimants, providing consistency and continuity of service for the claimant;

(b) Delivering personalised advice to claimants, identifying challenges to support them into work and supporting their commitment to job search actions;

(c) Supporting claimants to develop the skills and activities they need to look for and obtain sustained employment, using online sources, and making timely decisions, based on the needs of the claimant, to refer them to appropriate support;

(d) Coaching claimants to take responsibility for getting themselves into work, sustaining work, and increasing their wages, by developing their employment opportunities from initial job offers into a career;

(e) Building positive relationships with claimants that encourage, motivate and build trust through coaching, recognition and praise, and encouraging more stretching goals and achievements;

(f) Reviewing the claimants’ Work Plan or other documentation to confirm the claimant is available and actively seeking employment, through gathering accurate information;

(g) Identifying conditionality issues by taking appropriate and timely action, keeping the claimant fully informed throughout;

(h) Proactively developing an in-depth knowledge of the local labour market, while recognising the roles that employers have in helping our claimants secure employment;

(i) Ability to confidently use digital services, navigate and coach others to use digital job search methods i.e. job search websites, email, uploading documents, and social media;

(j) Deciding the level, frequency and intensity of contact they have with each claimant by managing their own diary;

(k) Promoting high attendance rates at group sessions by explaining the advantages of employment support to the claimant; and

(l) Being accountable for the decisions made during interviews with claimants to help move them back into sustained employment or prepare for work.

Source: DWP (IWP0043)

© Parliamentary copyright 2015

Prepared 06 May 2016