4Staff numbers
58.In Q1 2016, there were 11,394 full time equivalent (FTE) staff working in UK Visas and Immigration (UKVI) and Immigration Enforcement. This is 221 fewer FTE staff or 2% less than the previous quarter.42 It is 840 fewer FTE staff or 7% less than a year ago in Q1 2015.
Table 14: Staffing in UKVI and Immigration Enforcement
|
Q4 2015 |
Q1 2016 |
|||||||
|
Civil Servants |
Agency |
Other |
Staff Total |
Civil Servants |
Agency |
Other |
Staff Total |
|
|
UKVI |
5,787 |
399 |
325 |
6,511 |
5,748 |
360 |
296 |
6403 |
|
Immigration |
4,757 |
32 |
315 |
5,104 |
4662 |
29 |
301 |
3991 |
|
Total |
10,544 |
431 |
640 |
11,615 |
10,410 |
389 |
597 |
11,394 |
Source: Home Office, Immigration Statistics, Border and Immigration Cross-cutting Data, May 2016
MPs’ correspondence
59.The chart below shows the proportion of MPs’ emails and enquiries made via the MPs’ inquiry line which were responded to within the target time.
Figure 12: MPs’ correspondence
Source: UK Visas and Immigration, Migration transparency data, Customer Service Operations Data, May 2016
60.The Home Office aims to respond to 95% of letters and emails from Members of Parliament within 20 days. 98% of the 4,083 letters and almost 100% of the 4,048 emails were responded to within 20 working days in Q4 2015.43 The chart above shows that since Q4 2014, the Home Office has responded to all emails from Members within the target time period. The Home Office aims to resolve 90% of queries made via the telephone inquiry line that cannot be solved immediately within 10 working days of receiving the call.
Poor performance
- In Q1 2016, 61% of queries made via the telephone inquiry line were resolved in 10 working days, the same as in the previous quarter.
42 Immigration Statistics, Border and Immigration Cross-cutting Data, May 2016
43 Home Office, Customer Service Operations Transparency Data, May 2016, Tables MP 01 MP 04
© Parliamentary copyright 2015
25 July 2016