Appointment of the Chair of the Office for Legal Complaints Contents

Appendix E: Advertisement for the Chair of the Office for Legal Complaints

Chair of the Office for Legal Complaints, Birmingham

Minimum 60 days a year, £52,500 per annum

The Office for Legal Complaints (OLC) administers the independent Legal Ombudsman to resolve complaints about lawyers and claims management companies in England and Wales. As an independent body, the role of the OLC is to make sure consumers have access to a service that is modern, efficient and that responds to and builds confidence across the changing legal services sector.

As Chair of the OLC, you will lead the board in setting the strategic direction of the Legal Ombudsman, providing strong governance and protecting the independence of the Ombudsman in relation to decisions on complaints. You will be keen to build on the reputation of the Legal Ombudsman and to helping it make the most of the valuable information it holds by feeding it back to regulators, consumers and providers. You will want to develop a cost-effective organisation, which uses technology well and which demonstrates the highest standards of probity and rigour.

This role requires an exceptional candidate who is able to reflect the diverse range of individuals and groups whose lives the Legal Ombudsman touches. Whatever your experience, you must have sound judgement, credibility and integrity.

Please note that this appointment is made by the Legal Services Board with the approval of the Lord Chancellor and is subject to a pre-appointment hearing by the Justice Select Committee.

For further information about this role and to apply, please visit for a confidential discussion call our advising consultants.

Closing date: Friday 9th December 2016

23 March 2017