You are here: Parliament home page > Parliamentary business > Publications and Records > Committee Publications > All Select Committee Publications > Commons Select Committees > Public Accounts > Public Accounts
HMRC’s contract with Concentrix Contents

Contents

Terms of Reference

Summary

Introduction

Conclusions and Recommendations

1 Contract performance and claimant impact

Background to the contract

Customer service standards

Impact on tax credits claimants

Estimated savings

2 Learning from the contract failure

Communication and lessons learned

Commercial capability

Formal Minutes

Witnesses

Published written evidence

List of Reports from the Committee during the current session



4 April 2017