PHSO review: Quality of NHS complaints investigations Contents


Terms of Reference


1 Introduction

Clinical investigations in NHS England

PHSO report

Responses to the PHSO report

2 The Healthcare Safety Investigation Branch

Role and remit


The ‘safe space’ principle

3 Improving clinical investigations at the local level

Accountability and national standards

Accreditation and training

4 “The world’s largest learning organisation”

The statutory Duty of Candour

A “whole system approach”

Proposals for complaints handling

Conclusions and recommendations

Formal Minutes


Published written evidence

List of Reports from the Committee during the current Parliament

© Parliamentary copyright

27 May 2016