Contents
Our “future of rail” series of inquiries
The challenging context for the passenger railway
Official measures of rail passenger satisfaction
2 Thameslink, Southern and Great Northern franchise: what went wrong?
Size and complexity of the TSGN network
Structuring of the revenue aspects of the franchise
Problems immediately on handover
Early breach of performance benchmarks and the Remedial Plan
Poor industrial relations and strike action
3 TSGN—lessons for transparency and accountability
Could GTR be “stripped of the franchise”?
Temporary revised timetable; “official and unofficial industrial action”; and “force majeure”
Could a different operator run services more effectively?
Compensation for TSGN passengers
4 Passenger satisfaction and TOC performance measures
Measuring satisfaction: The National Rail Passenger Survey
Measuring performance: Public Performance Measure
Insufficient focus on overcrowding
5 Simpler, more transparent and fairer ticketing
Complexity and lack of transparency
6 Better information for passengers and staff
Train companies’ websites and online apps
Conclusions and recommendations
List of Reports from the Committee during the current Parliament
13 October 2016