The future of Jobcentre Plus Contents


Terms of Reference


1 Introduction

The context of our inquiry

The aims of this report

2 The vital role of Jobcentre Plus staff

Providing personalised support

Generalist versus specialist support

A professional role

Capability of JCP managers

3 Learning about “what works”

Working with other services

Barriers to joint working

Central accountability and evaluation

4 The Work and Health Programme

The capacity of the new programme

Eligibility and referrals

Commissioning and payments

The “black box”

5 Building confidence in JCP

Prioritising changes to JCP services

JCP staffing levels

Adapting the physical layout

Digital inclusion

JCP performance measures

Conclusions and recommendations

Appendix: UC Work Coach accreditation

Formal Minutes


Published written evidence

List of Reports from the Committee during the current Parliament

7 November 2016