Tenant Fees Bill

Written evidence submitted by Daniel Dow, Director, KT Residential Ltd (TFB25)

I run a small independent property management company based in Surbiton KT5. We operate as a hybrid letting agent for the purposes of finding tenants for our managed properties on behalf of our landlord clients. We accept & understand the implications of landlords needing to pay for the cost of referencing prospective tenants however subject to the information currently available on the proposal I have a few concerns with regards to what appears to be a blanket ban on all charges as well as a couple of suggestions I would like to put forward.

1. Where a prospective tenant is given an outline of the requirements to pass referencing yet they still apply & subsequently fail as a direct result of failing to meet the prerequisite any reasonable costs incurred should be recovered from the holding deposit they have paid & this amount would have been advised prior to payment of the holding deposit. 

I suggest a suitable figure or cap is agreed by the committee.

2. Where a prospective tenant is not forthcoming with the required checks within a reasonable timeframe they should forfeit the holding deposit. The timeframe would be advised prior to payment of the holding deposit. 

I suggest a suitable timeframe is agreed by the committee.

3. End of tenancy cleaning should be recognised as a default of tenancy & the cost of returning the property back to a level of cleanliness similar to that at the start of the tenancy should be clearly defined as something that should be the responsibility of the tenant. 

I suggest that the agent or landlord should be required to demonstrate upon request that the cost of any charge(s) incurred for end of tenancy cleaning is competitive & that the tenant is given the opportunity to arrange the cleaning directly prior to the inventory check out.

Daniel Dow


May 2018


Prepared 4th June 2018