Fairness without Fear: The work of the Service Complaints Ombudsman Contents

Contents

Summary

1 Introduction

Background

Our inquiry

2 The work of SCOAF

Introduction

Types of investigations

Timeliness and staffing

Vetting

Measures of effectiveness

3 Complaints and SCOAF

Breakdown of complaints

Female and Black, Asian and Minority Ethnic (BAME) personnel

Culture towards complaints

Withdrawn complaints

4 Implementation of Annual Report recommendations

Rate of change

5 Future of SCOAF

Introduction

Scope of powers

“Own-initiative” investigations

Legal budget and representation

Time in office

Conclusions and recommendations

Formal minutes

Witnesses

Published written evidence

List of Reports from the Committee during the current Parliament




Published: 7 August 2019