Clinical correspondence handling in the NHS Contents




Conclusions and recommendations

1 The scale and impact of the incident

The scale of the new backlog

The impact of the two incidents on patients

2 NHS England’s handling of the incident

Communicating the arrangements for handling clinical correspondence

Action taken by NHS England in response to non-compliance by GPs

Escalating the issue

Formal minutes


Published correspondence

List of Reports from the Committee during the current session

Published: 6 June 2018