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Clinical correspondence handling in the NHS Contents

Contents

Summary

Introduction

Conclusions and recommendations

1 The scale and impact of the incident

The scale of the new backlog

The impact of the two incidents on patients

2 NHS England’s handling of the incident

Communicating the arrangements for handling clinical correspondence

Action taken by NHS England in response to non-compliance by GPs

Escalating the issue

Formal minutes

Witnesses

Published correspondence

List of Reports from the Committee during the current session



Published: 6 June 2018