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Employment and Support Allowance Contents

Contents

Summary

Introduction

Conclusions and recommendations

1 The Department’s management of the error

The cause of the error

A lack of urgency in tackling the error

Failing to draw on external expertise

2 The impact of the error on claimants and the taxpayer

Arrears and compensation

Communications with claimants

Tackling benefit underpayments and reducing fraud and error

Formal minutes

Witnesses

Published written evidence

List of Reports from the Committee during the current session



Published: 18 July 2018