PHSO Annual Scrutiny 2017/18: Towards a Modern and Effective Ombudsman Service

Contents

Summary

1 Introduction

2 Independent Peer Review

The Peer Review’s Conclusions

Value for Money

The peer review process

3 PHSO’s Performance in 2017/8

Productivity

Service Quality

Staff and internal management

4 PHSO’s role in improving public services

Systemic issues and “own initiative” powers

Local Complaints and “Complaints Standards Authority” powers

Conclusions and recommendations

Formal minutes

Witnesses

Published written evidence

List of Reports from the Committee during the current Parliament




Published: 25 March 2019