Rail timetable changes: May 2018 Contents

Contents

Summary

1 Introduction

The 20 May 2018 timetable change

Failure to deliver and effects on passengers

The context of our inquiry and this Report

2 Why did the system fail?

Network Rail

Infrastructure programme governance structures

Great North Rail Project

Thameslink

Culpability of the train companies

Northern

GTR

The ORR

What happens next?

A more cautious approach and putting “someone in charge”

3 Contingencies to assist disabled passengers

The experience of disabled passengers

More stringent obligations and enforcement

4 Fairer compensation schemes

Calls for a fares freeze

Delay Repay and the additional compensation schemes

Delay Repay

Additional compensation schemes

Moving towards automatic or automated compensation

5 Meaningful consultation and proper impact assessment

Passenger views on the consultation process

Late changes before May 2018 and waiving the obligation to consult

Conclusions and recommendations

Formal minutes

Witnesses

Published written evidence

List of Reports from the Committee during the current Parliament




Published: 4 December 2018