45.Three sets of tests of readiness for managed migration are needed. Operational tests of readiness are necessary before starting the pilot to make sure that UC is operating as it should for claimants. Provisional tests of readiness for managed migration are necessary to make sure that the Department collect the data they need during the pilot. And final tests of readiness for managed migration are necessary to know if the Department is ready to begin managed migration at scale.
46.The Department should adopt, as a minimum, the tests we outline in Annex 1 as provisional tests of readiness for managed migration ‘at scale’ and collect the data necessary to do so. These tests cover payment timeliness, Work Coach/case manager performance, systems performance, the cost per UC claim, claimant satisfaction, claimant financial duress, claimant dropout, indicators relating to vulnerable claimants and the financial impact on third parties. The tests, and the specific thresholds that would indicate readiness, should be refined during the pilot. The Department should publish both the provisional and final tests and report the results to Parliament.
Published: 1 May 2019