Financial Services and Markets Appendices to the Minutes of Evidence


Current Complaints Handling Schemes in the Financial Services Area

The Banking OmbudsmanBanks1
The Building Societies Ombudsman Building Societies
The Investment OmbudsmanFirms regulated by IMRO
The Insurance OmbudsmanInsurance companies and their tied agents1
The Personal Insurance Arbitration Service Insurance companies1
The PIA Ombudsman BureauFirms regulated by PIA: life assurance companies and their agents, and independent financial advisers
The SFA Complaints Bureau and Arbitration Service Firms regulated by SFA
The FSA Direct Regulation Unit and Independent Investigator1 Firms regulated by the FSA (formerly known as the SIB)

1 Participation in these schemes is voluntary.

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Prepared 14 May 1999