Any of our business? Human Rights and the UK private sector - Human Rights Joint Committee Contents

Memorandum submitted by T-Mobile

  In written evidence received to this Inquiry, T-Mobile UK was referenced in two areas of human resources policy; how employee representation is structured, and the engagement procedures with employees for re-numeration and similar arrangements.

  I am delighted to make the following response to the Committee, and this Inquiry.

  T-Mobile UK is an integral part of Deutsche Telekom (DT), a leading global provider of integrated services in the information and communication technology sector.

  The UK human resources strategy is developed in cooperation with the DT Group HR strategy and the broader Commercial and strategic vision. This is important, as it ensures that our employees in all departments and at all levels play a vital role in the success of T-Mobile UK. The strategy ensures alignment at Group level in creating a modern, competitive and sustainable employee base with a global workforce of 240,000 people, and in delivering on the wider Group strategy in a commercially competitive and escalating customer expectation market.

  The focus of our UK human resources strategy is to ensure that our workforce remain adaptable to the dynamic change and competitive factors in our sector, implementing a talent and performance management programme that supports a sustainable approach to employee and skill development , retention, and, a service model culture geared around customers.

  T-Mobile fully understands that effective employee relationships are based around common values and strategy, which requires an open dialogue with employee representatives and effective communication with our employees.

  DT's strong "social partnership" model supports the role of employees at all levels and across all departments to facilitate engagement with the management of the UK business, and at Group level.

  T-Mobile UK fully acknowledges the benefits of a self-determined representative structure and the legitimacy of democratic employee representation within the workplace

  T-Mobile UK is committed to its Local and National Employee Representative structure in providing employees an independent "vehicle" to inform and consultation on issues that may have an impact on our people. The structure of the Employee Workers Council (EWC) has direct access to senior management within T-Mobile at national and group level.

  This mature employee representative structure has been in place for over five years and has proved very successful in ensuring all areas of the business have a coordinated approach to granting employees the opportunity of an open dialogue with Employee Representatives on issues affecting their everyday working lives.

  The role of trade unions within our workplace is for the individual employee to decide. T-Mobile UK neither encourages nor discourages its employees to join a trade union. We believe the establishment of the Employee Representative structures and the support this receives from employees across the UK business has led to a successful employee representative structure that our employees choose to have.

  A number of T-Mobile employees are members of unions', and with one of these union's, T-Mobile has established a "Union Companion" scheme that facilitates a union companion to represent T-Mobile employees for discipline and grievance issues where appropriate.

  T-Mobile UK also treats the welfare and satisfaction of its employees as a top priority. We feel that our range of benefits, from competitive salaries, final salary pension scheme, private medical care, and our consultative culture make us a highly desirable company to work for.

Mark Martin

Human Resources Director

12 October 2009

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