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MAFF Regional Service: Customer Satisfaction

Lord Lyell asked Her Majesty's Government:

Earl Howe: In accordance with the principles of the Citizen's Charter, a survey of customers of the MAFF Regional Service Centres was carried out by a firm of independent consultants in early 1995. The overall results are very positive and show that nearly nine in ten customers felt their MAFF centre had done a good, very good or excellent job in dealing with their most recent scheme or licence application. We will be considering carefully what can be done to address those areas where our customers feel that there is scope for improvement in our performance.

I have placed copies of the consultants' report in the Library of the House.

Identity Cards: Green Paper

Lord Brougham and Vaux asked Her Majesty's Government:

23 May 1995 : Column WA56

The Minister of State, Home Office (Baroness Blatch): We will lay before Parliament and publish tomorrow (24 May) a Green Paper on Identity Cards.

Transport Research Laboratory

Baroness Castle of Blackburn asked Her Majesty's Government:

    How they will assess the impartiality and objectivity of prospective purchasers of the Transport Research Laboratory.

The Parliamentary Under-Secretary of State, Department of Transport (Viscount Goschen): The Government will, in assessing the impartiality and objectivity of proposals for the Transport Research Laboratory, require prospective purchasers to demonstrate that there would be no actual or potential conflict of interest between their business operations and the supply of scientific advice and research.

Baroness Castle of Blackburn asked Her Majesty's Government:

    Whether it is their policy to authorise the re-employment of Transport Research Laboratory staff who have taken early retirement or severance scheme, and, if not, under what conditions they would approve such a policy.

Viscount Goschen: Staffing at the Transport Research Laboratory is an operational matter delegated to the Chief Executive under the TRL Framework Document. The Chief Executive exercises his delegated authority in accordance with Civil Service terms and conditions for the re-employment of staff.

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