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All this will be underpinned by a new accountability structure which concentrates on customers' needs. To achieve this, the Government will:
reform the Student Loans Company to become the customer-focused national delivery organisation for the service;carefully manage the transition to the new customer-focused service (available for new students applying in September 2008 to enter higher education in the 2009-10 academic year), which will yield cost savings from around 2010-11;retain and strengthen the existing partnership between HMRC and the Student Loans Company with the aim of improving further loan collections and customer service for graduates; andconsult on how to provide information, advice and guidance on student financial support.My department will engage customers in the detailed design work. We will also continue to work closely with the Student Loans Company as the new service is developed, and with the Local Government Association and wider local authority community to ensure a smooth transfer of functions to the company and maintenance of a good service to customers during the transition period.
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