Refreshment Department
(Superintendent: A D O Bibbiani)
1 Purpose
The Department has responsibility for the provision of catering
facilities to Lords and Officers and their guests, staff and Counsel.
It also provides a private function service to Lords and Officers
of the House, and sells House of Lords gifts and souvenirs.
2 Organisation
The Department employs 90 staff, of whom 14 are in managerial
positions and 4 are employed in a clerical capacity. Staff numbers
have increased by 6 since 1997-98. Fluctuations around the current
figure are expected to be moderate for the foreseeable future.
The Department uses some casual labour to mitigate the effects
of staff sickness, absence, unfilled vacancies and variations
in demand.
3 Activities and Financial Performance
The services provided by the Department and the year's results
are summarised in Part I (paragraph 66) and are set out in detail
in the Accounts (page 53).
The Department has continued its policy of bearing certain costs
on the Trading Account which, in the past, were borne on the House
of Lords Votes. The performance of each outlet continues to be
monitored with reference to a prescribed percentage profit target.
These targets are set by the Refreshment Sub-Committee and were
reviewed in the course of the year.
The original budget for the Refreshment Department expenditure
falling on the House of Lords Administration Vote (chiefly wages
costs of staff other than functions and retail) was £622,850.
This was subsequently increased by virement to £702,237 to
take account of additional staff costs and expenditure on computer
services. Net expenditure was £700,368 (£596,560 in
1997-98). Refreshment Department expenditure falling on the Works
Services Vote was offset by a contribution by the Department of
£10,353 as reimbursement of the cost of qualifying items
of light equipment under an agreement with the Parliamentary Works
Directorate.
4 Future Activities
- Development of plans to provide limited catering facilities
in Millbank House with effect from the year 2001.
- The Department will aim to be responsive to the wishes of
customers and alert to any possible impact that the reform of
the House may have on trading activities.
- The upgrade and development of IT within the Department will
take place, including the installation of an Electronic Point
of Sale System, a Stock Management System and new accounting software.