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HM Land Registry and Public Record Office: Key Performance Targets

Baroness Lockwood asked Her Majesty's Government:

The Lord Chancellor: The following tables set out the key performance targets I have set for Her Majesty's Land Registry and the Public Record Office for 2000-2001.

H M Land Registry Key Performance Indicators and Targets 2000-01

Financial IndicatorTarget 2000-01
Percentage return on average capital employed.6
Cost per unit in real terms.£25.09
Cost per unit in cash terms(1)£30.87
"Service First" Standards
Percentage of office copy and official search applications processed within two working days and98
Percentage of office copy and official search applications processed within three working days.100
Percentage of all registrations processed within 25 working days.280
Percentage of registrations processed free of any error.98.5
Percentage of customers responding to the Annual Survey who perceive the accuracy of registrations to be excellent or good.Better than 902
Delivery of Electronic Services
Percentage of dealings (key customer interactions) capable of electronic delivery.50
Percentage of titles in the land register capable of electronic delivery.96
Percentage of title plans in the land register capable of electronic delivery.All
Number of scanned pages of filed documents (millions).11

1 The inflation factor for the cost per unit in cash terms is derived from the GDP indices announced by HM Treasury in December 1999.

2 In 2000-01 the categories will be 'very satisfied' and 'satisfied' with the accuracy of registrations.


The financial target of £0 External Financing Limit shown in the corporate plan 1998-2003 has been removed at the request of HM Treasury.

Fuller details of HMLR's targets are in its Business Plan.

Public Record Office Key Performance Targets 2000-01

1. Efficiency
Unit costs of key activities:
(a) selecting and preserving the public recordsLimit increase to 3 per cent in real terms
(b) giving access to recordsReduce by 26 per cent in real terms
Backlog of records in departments reported as being over 30 years old and awaiting reviewReduce by 397 metres
Management efficiency in running support services and projectsReduce the level of staff sick absence in 2000 by 8.2 per cent
Pay 99 per cent of invoices within 30 days
2. Quality of service
The achievement of Charter Standards
(a) Charter Standard targets for: making newly opened records and their catalogues available to users; answering letters; delivering records to users; supplying copies of records; answering the telephone; and keeping appointments.Achieve 98.5 per cent against the targets
(b) User satisfaction surveysCarry out four satisfaction surveys and achieve assessments of 'good' or 'excellent' from 90 per cent of those expressing a view
3. Effectiveness
Performance in achieving specified milestones towards strategic objectives in the light of emerging government policies(a) Facilitate the achievement by Departments of the Modernising Government Action Plan objective for managing records electronically, by testing electronic records management systems and by providing details of those which are suitable for inclusion in GCat (the Government Catalogue) by 30 September 2000
(b) increase revenue by 3 per cent against the 1999-2000 outturn


Fuller details of the Office's targets are given in its Business Plan which is available from the Public Record Office.

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Reconviction Rates

Lord Dholakia asked Her Majesty's Government:

    What is the conviction rate within two years of release of (a) all prisoners; (b) prisoners sentenced to 12 months or more; and (c) prisoners sentenced to less than 12 months; and what were the equivalent figures five, 10 and 15 years ago respectively.[HL1651]

The Parliamentary Under-Secretary of State, Home Office (Lord Bassam of Brighton): The requested two year reconviction rates are shown in the table.

Due to a change in the methodology of calculating reconviction rates, the rates given for prisoners discharged in 1987, 1991 and 1999 are not directly comparable with rates given for earlier years. The 1996 rates are for the first quarter of the year only.

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Two year reconviction rates for
YearAll prisonersPrisoners sentenced to 12 months or morePrisoners sentenced to less than 12 months

(1)Figures prior to 1987 are based on a different methodology, which resulted in lower reconviction rates by some 5 or 6 percentage points.

Prison Service: Business Plan and Key Performance Indicators

Lord Graham of Edmonton asked Her Majesty's Government:

    When they intend to publish the Prison Service's Business Plan and the Key Performance Indicators for 2000-01.[HL1820]

Lord Bassam of Brighton: The Prison Service Business Plan for 2000-2001, which includes the key performance indicators, has been published today and copies have been placed in the Library.

Metropolitan Police Boundary Changes

Lord Graham of Edmonton asked Her Majesty's Government:

    Whether there has been any progress towards implementing the change to the boundaries of the Metropolitan Police to make them coterminous with the boundaries of the London boroughs.[HL1821]

Lord Bassam of Brighton: The change to the boundaries takes effect on 1 April, as planned. The responsibility for policing those parts of Essex, Hertfordshire and Surrey which are currently within the Metropolitan Police District will pass from the Metropolitan Police to the respective county forces.

Essex Police, Hertfordshire Constabulary, Surrey Police, their Police Authorities, and the Metropolitan Police have prepared for the changeover in a thorough and professional manner. A great deal of detailed work has been put in since my right honourable friend the Home Secretary announced the change in June 1998. He commends them for their close co-operation, and he is confident that there will be a smooth transfer of responsibilities. People in the transferring areas need have no concerns about disruption to their local policing service.

The funding for the three county Police Authorities will be increased from April to reflect their enlarged areas. In addition, we are making special payments out of the police grant totalling £10 million to go towards costs arising out of the transfer.

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My right honourable friend the Home Secretary is confident that the benefits of the boundary changes will soon show through. He decided to change the boundaries for three main reasons.

Firstly, it makes it easier for the criminal justice agencies in the area to work together in the fight to reduce crime. Local councils and other agencies will no longer have to work with two different police forces when discharging their responsibilities under the Crime and Disorder Act 1998. This is an important step towards aligning boundaries in the criminal justice system, thereby improving efficiency and effectiveness.

Secondly, the change supports a democratic accountability. It gives local people a say, through their county Police Authority, in the way their area is policed. People in the transferring areas will not have a vote in the forthcoming election for London's Assembly members, who will be in the majority on the new Metropolitan Police Authority. It is right that these areas be policed by county forces whose Police Authorities, with councillor members in the majority, already provide local democratic accountability.

Thirdly, the change allows the Metropolitan Police to focus its efforts on the huge task of policing the nation's capital.

The Metropolitan Police have policed the transferring areas since the time of Sir Robert Peel. I would like to pay tribute to the efforts of all the officers and civil staff of the Metropolitan Police who have worked in these areas over the years. They deserve the Government's thanks, and the thanks of the local communities.

Metropolitan Police: Policing and Performance Plan

Lord Graham of Edmonton asked Her Majesty's Government:

    When they expect the Metropolitan Police Commissioner's Policing and Performance Plan for 2000-01 to be published.[HL1822]

Lord Bassam of Brighton: The Commissioner of Police of the Metropolis tells me that he will be publishing details of his Policing and Performance Plan for 2000-01 on the Metropolitan Police website,, on Friday, 31 March.

Advertisements have also been placed in the London press summarising key performance data and targets set out in the plan.

Some of the performance data for 1999-2000 are provisional. Audited data will be included in a hard copy version of the plan to be published in June.

The Policing and Performance Plan combines the requirements of an annual Policing Plan and, for the first time, an annual Best Value Performance Plan.

The plan sets out the Metropolitan Police's two key priorities for 2000-2001: reducing crime and disorder, and diversity. The plan sets out the Metropolitan

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Police's crime reduction targets--a 2 per cent reduction in burglary, stopping the increasing level of street crime and an 8 per cent reduction in vehicle crime--together with key activities for delivery. It also contains a suite of Best Value Performance Indicators (BVPIs) with a summary of the Metropolitan Police's performance against those BVPIs for which historical data are available, and targets for future performance. The plan also sets out a five-year plan of Best Value reviews. The areas selected for review in the coming year are: investigating and detecting crime; combating bureaucracy and managing information, and consultation.

The plan also sets out the means by which the Metropolitan Police aims to exceed the 2 per cent efficiency gains required by the Government from all police forces.

The Commissioner will report on performance against the plan to my right honourable friend the Home Secretary in his capacity as the Metropolitan Police authority, and to the Metropolitan Police Committee, until 3 July, when the Metropolitan Police Authority (MPA) is established.

My right honourable friend the Home Secretary believes that the Commissioner's plan will enable the MPA to make an effective start to providing a solid basis for monitoring and interrogating the Metropolitan Police's performance as the foundation for the plan the MPA will develop for 2001-02.

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