EU Consumer Rights Directive: getting it right - European Union Committee Contents


CHAPTER 8: Unfair contract terms

The issue

176.  In this chapter we consider the section of the proposed Directive (Chapter V) dealing with consumer rights concerning contract terms. We examine: the exclusion of negotiated terms from the scope of the provisions; the introduction and content of the proposed "black" and "grey" lists of unfair contract terms; and finally a general review of terms, including the procedure for amending the lists.

Contents of the proposal

177.  Under Article 30 of the draft Directive, the provisions on contract terms do not apply to "negotiated" terms (i.e. those terms which the consumer has had the opportunity to influence). Article 33 provides that it is the duty of the trader to prove that a contract term has been individually negotiated.

178.  Chapter V of the draft Directive provides for a "black list" of "terms considered unfair in all circumstances" (Annex II) and a "grey list" of "terms presumed to be unfair" (Annex III). An example of a "black" list term is any contract term which has the object or effect of "excluding or limiting the liability of the trader for death or personal injury caused to the consumer through an act or omission of that trader" (Annex II (a)). An example of a "grey" list term is any contract term which has the object or effect of "allowing the trader to retain a payment by the consumer where the latter fails to conclude or perform the contract, without giving the consumer the right to be compensated of the same amount if the trader fails to conclude or perform the contract" (Annex III (1)(b)). Practical examples are given in Box 6.

BOX 6

Examples of possible unfair contract terms[45]

Black list (terms considered to be unfair in all circumstances):


A hotel stating "no liability can be accepted for personal injury incurred on the premises under any circumstances" might fall within Annex II (a) of the Directive.


Grey list (terms which might be considered to be unfair):


A contract to install a kitchen including the following wording might fall within Annex III (1)(b): "The customer must pay a £300 non-returnable deposit. The kitchen will then be measured, designed and a quotation provided".


179.  Under Article 32 of the draft Directive, a term which is not included in either of the lists should be regarded by national authorities as unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the rights and obligations arising under the contract, to the detriment of the consumer. When such terms come to light, and should it be decided that they ought to be added to one of the lists in the Directive, the draft Directive delegates this amending power to the Commission under the Regulatory Committees with Scrutiny Procedure,[46] a form of "comitology" (see Box 7 below).

Negotiated terms

180.  Views differ on the exclusion of negotiated terms from the Directive. Indeed, Dr Christian Twigg-Flesner noted that this issue was the only area on which the academics drafting the Common Frame of Reference for contract law had failed to agree a position. Dr Twigg-Flesner did not consider it to be a big issue as "the vast majority of consumer contracts will still be based on standard form contracts" but he nevertheless considered that negotiated terms should be included as this would rule out attempts by traders to "create negotiation" in order to evade implementation (Q 38).

181.  Which? agreed that, in practice, even in contracts which are drafted after a degree of negotiation, there was not an equal bargaining position and the Law Society was similarly concerned about the lack of protection in the case of negotiated terms (Q 73, p 182). An example was given by the Law Society of a cancer patient who may have negotiated to exempt a pharmaceutical company from liability in order to gain access to an innovative drug and may find that the company has been absolved from all contractual liability for death or personal injury even if the original clinical trials conducted had been flawed (p 182).

182.  The Financial Services Authority, on the other hand, did not consider the exclusion of negotiated terms from the scope of the Directive to be inappropriate (p 174). Along the same lines, the Bar Council stated that the exclusion of negotiated terms was consistent with the application of the principle of freedom of contract. The Bar Council's view was rather nuanced, though, in that it considered it highly unlikely that any consumer would negotiate the inclusion of any term on the "black" list. It also added that Article 33 on proving that a term was negotiated was heavily weighted in favour of the consumer (p 154).

The "black" and "grey" lists

183.  The majority of witnesses supported the introduction of "black" and "grey" lists (pp 29, 98, 133, 174). The Financial Services Authority found the presumption of unfairness for "grey" list terms very helpful rather than the current "indication of unfairness" (p 174). Consumer Focus considered that the introduction of the "black" list would improve legal certainty and saw merit in a "grey" list (p 24). The Bar Council, on the other hand, did not consider that a "black" list of unfair contract terms was necessary for the United Kingdom as the Office of Fair Trading had demonstrated its willingness to treat "grey" list terms as being of significant concern (p 154).

184.  As regards the "grey" list specifically, Dr Twigg-Flesner noted that, in most cases, terms on the "grey" list would be unfair but that it did open up room for manoeuvre to permit such terms in situations where a consumer has the benefit of legal advice. He gave the example of a major home refurbishment project, undertaken with the assistance of an architect, whose own lawyer might be able to talk the consumer through terms that may be presumed to be unfair (Q 38).

185.  There was less consensus on the content of the lists, not least among representatives of Member States. The Government confirmed that they were relatively content with the provisions on contract terms but reported that it was a part of the Directive that was particularly difficult for some other Member States (Q 347). This was confirmed by evidence from German, French and Portuguese government representatives. The French and German governments were worried that the provisions would impact upon the application of domestic law in this area and that this would cause serious uncertainty for the business community (QQ 111-12). In Portugal there are currently four lists with more than 20 contractual terms and there was therefore a concern that the lists proposed in the Directive (five in the black list and 12 in the grey list) were insufficient (Q 112).

186.  One of the terms on the "grey" list was the focus of disagreement between two of our witnesses. The Association of British Insurers (ABI) wished to exclude Item 1(g) (terms allowing a trader to increase the price agreed with the consumer when the contract was concluded without giving the consumer the right to terminate the contract). It was worried that this would prevent insurers from being able to take changes of risk into account. In its view, insurance companies should retain the ability to vary contracts for valid reasons without giving the consumer a right to terminate the contract (Q 420). Dr Christian Twigg-Flesner, on the other hand, considered that this term should be moved to the "black" list as he believed that any term that might allow consumers who were locked into a 12 month contract to suffer an increase in charges after two months would always be unfair (Q 38).

187.  The idea of moving some terms from the "grey" list to the "black" list was proposed by other witnesses. The French government could not imagine in what situations it would be legitimate to use some of the terms on the grey list. The Financial Services Authority believed that point 1(c) on the "grey" list might be better placed on the "black" list. (Point 1(c) refers to any term which would require a consumer who fails to fulfil his obligation to pay damages which significantly exceed the harm suffered by the trader.) The FSA was also worried that point 2 would allow financial service suppliers to terminate an open-ended contract unilaterally without notice and with no valid reason (Q 111, p 175).

Review of terms and revision of the lists

188.  The European Commission emphasised that the general unfairness clause (see paragraph 179 above) would allow Member States and their national regulators to retain their existing rights to declare terms unfair unilaterally (Q 242). Clarity on this matter was demanded by Which? in the light of the bank charges litigation case currently making its way through the United Kingdom's judicial system.[47] It was pointed out that some of the terms under scrutiny in that case were not included in either the proposed "black" or "grey" lists (Q 73).

189.  The Government appeared to be content that the Directive would not affect the role of national regulators. They pointed to the Office of Fair Trading's retention of the ability to publish "non-binding guidance" on unfair contract terms and they noted that their initial concerns about potential restrictions on the activities of the Financial Services Ombudsman had reduced (Q 347).

190.  There was a general concern about the proposed method of reviewing the content of the lists, which would delegate this power to the Commission under the Regulatory Committee with Scrutiny procedure (see Box 7 below). A number of witnesses were concerned that stakeholders would be insufficiently consulted (pp 24, 58, 157). The CBI wanted to ensure that the process was "a very open and transparent process with stakeholder involvement", allowing the time and opportunity to comment and to be engaged (QQ 421, 423).

BOX 7

Regulatory Committee with Scrutiny

Delegation of power to the Commission allows for greater flexibility in the decision making procedure. Rather than requiring full consideration by both the European Parliament and the Council of Ministers, the legislation can be adopted by a group of Member State experts, chaired by the Commission. The Council and the European Parliament must be allowed to carry out a check prior to the adoption of these measures, which should only amend technical ("non-essential") elements of an Act adopted by codecision. In the event of clear opposition on the part of one of these institutions (absolute majority of MEPs or qualified majority at the Council), the Commission must either amend the proposed measure or present a legislative proposal to be submitted for the full codecision procedure. Delegated powers of this sort are known as "comitology".


191.  We received a varied response to the procedure from representatives of the European Parliament and Member States. Malcolm Harbour noted that the Regulatory Procedure with Scrutiny allowed European Parliamentary committees "a right of call-back if we see that the Commission's implementation moves outside the scope of what we have agreed." He emphasised, though, that this Procedure is relatively new and has not yet been fully tested (QQ 201, 202). The Portuguese and French governments were concerned that Member States would have insufficient involvement, and the United Kingdom Government sought similar reassurance (QQ 112, 113, 352). Commissioner Kuneva urged stakeholders and institutions not to be afraid of the procedure and to "give it a chance" (Q 242).

192.  On the other hand, Consumer Focus feared that the process of reviewing the lists in this way would cause delay, thus undermining the rationale for a principle-based piece of legislation that enabled regulators to move quickly (Q 71). The Trading Standards Institute was also worried that it would not be possible to review the lists with sufficient speed (p 108).

Conclusions and recommendations

193.  We note that the exclusion of negotiated terms from the content of the provisions on contract terms has the potential to place consumers at a disadvantage. We accept, though, that Article 33 making it incumbent on traders to prove that a term has been individually negotiated is weighted in favour of the consumer. Consideration might usefully be given to strengthening this Article further, but we do not consider that the case has been made to bring negotiated terms within the scope of the Directive.

194.  We welcome the introduction of "black" and "grey" lists but the devil lies in the detail of their content. We have heard various specific suggestions as to how the lists might be amended, including opposing views. At this stage, we draw no conclusions on the content of the lists but we note that there is substantial concern on this matter. If agreement is to be reached, it will be essential that every term on each of the lists is fully justified, with due regard to current practice in each Member State and to the views of stakeholders.

195.  We were relieved to hear the assurances from both the Commission and the Government that the role of national regulators with regard to unfair terms would be largely preserved under the Directive. We would hope that other Member States might be similarly reassured by clarifications to the Directive. The general principles on assessing the fairness of contract terms might benefit from some clarification in order to provide this reassurance.

196.  Substantial concern was expressed about the use of delegated legislative powers ("comitology") to amend the lists. It was felt that the process could be opaque, excluding stakeholders, and even Member States, from considering the full implications of proposals. Like the Commission, we consider that this process ought to be given a chance to prove itself as it could be a more efficient method of taking these decisions than a full legislative procedure. Its legitimacy will be dependent on a commitment to full transparency by the Commission and by national governments, which should include consultation as appropriate.


45   Please note that these are included as hypothetical examples to assist the reader and should not therefore be considered as legally binding.  Back

46   See Articles 5a (parts 1-4), 7 and 8 of Council Decision 1999/468/EC as amended by Council Decision 2006/512/EC Back

47   Office of Fair Trading (OFT) v Abbey National plc and others. This case relates to the question of whether the OFT has the power to declare bank charges unfair. It was brought because a large number of United Kingdom consumers have argued that charges imposed on them by banks in cases of unauthorised overdrafts have been unfair.  Back


 
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