CHAPTER 3: The switchover of television
in the UK
30. This chapter outlines the arrangements for
implementation of the digital switchover programme for television
and progress on implementation.
Section onethe implementation
of the switchover programme
WHO IS INVOLVED IN RUNNING AND MANAGING
THE DIGITAL SWITCHOVER PROGRAMME?
31. The core partners in the digital switchover
· The Government: the Departments for Culture,
Media and Sport (DCMS) and Business, Innovation and Skills (BIS)
have joint responsibility for the policy of digital switchover.
They have an agreement with the BBC that the BBC should fund Digital
UK's public communications campaign and manage the Help Scheme
for vulnerable groups (see Appendix 4);
· Digital UK: Digital UK
is responsible for leading the implementation of switchover by
coordinating the switchover activities of broadcasters and transmission
companies; and running the public communications campaign. It
is an independent, not-for-profit organisation established in
April 2005 at the request of Government; and
· Ofcom: the communications regulator is
responsible for the regulatory regime for switchover through licensing
broadcasters and spectrum management. Under the Communications
Act 2003, Ofcom has an obligation to require public service broadcasters
(except the BBC, which is governed by its Royal Charter) to replace
analogue broadcasts with digital broadcasts, through the issuing
of new broadcast licences.
DELIVERY OF THE DIGITAL SWITCHOVER
32. Digital switchover policy has three core
(i) Conversion of television transmitters to
provide near universal coverage of digital television
The UK's entire network of 1,154 terrestrial television
transmitter sites needs to be converted to digital in order to
provide near universal coverage (98.5 per cent of households).
This requires major and complex engineering work to convert each
of the transmitters. This programme is being delivered
by the privately-owned transmission company Arqiva,
which owns the network. It is contracted by the broadcasters for
the upgrade of the transmission system for digital switchover.
(ii) Informing the public about digital switchover
Digital UK manages the communications campaign, informing
consumers, in advance of switchover, through a series of mailings
to every household combined with national and regional advertising
campaigns and regional roadshow events.
The Government directed that £200m from within the 2007-13
BBC licence fee settlement be used to fund the campaign. Digital UK
provides, through the Digital Outreach programme,
tailored switchover information, support and outreach to up to
12 million people identified as potentially vulnerable, but not
eligible for the Help Scheme. Those targeted include people with
mobility impairments; those with learning difficulties; the socially
isolated; those who speak English as a second language; and certain
older people under 75.
The communications campaign also involves providing
consumers with information, at the point of sale, about suitable
equipment for purchase. The 'digital tick' logo
on digital television equipment, launched by the Government in
2004, provides consumers with assurance that the products will
work after switchover.
(iii) Provision of assistance to vulnerable consumers
The Government-devised Help Scheme was primarily
intended to address physical and cognitive needs rather than financial
needs. The key features
of the scheme are outlined in Appendix 4.
There were two possible sources of funding for the
Help Scheme: public service broadcasters or central government.
The Government decided that the BBC should administer the scheme,
that it should be funded through the television licence fee, and
that £603m over the period of the 2007-13 licence fee settlement
should be used for this purpose. The BBC set up a wholly owned
subsidiary company, Digital Switchover Help Scheme Limited
(DSHS Limited) to subcontract
and oversee the delivery of the scheme.
Section two: How television switchover
has gone so far
GENERAL PROGRESS ON DIGITAL SWITCHOVER
FOR TELEVISION TO DATE
33. Four out of fourteen television regions have
completed switchover (as at the end of March 2010)Border,
West Country, Wales and Granada, which amounts to 21 per cent
of the UK population. According to David Scott, Chief Executive
of Digital UK, (who gave evidence and figures as at January 2010),
the switchover in each region has gone well. "So far we are
18 per cent of our way through this process but all the indications
are that the digital television switchover project is on track
and will conclude on time, and will be well within its budget"
34. Other witnesses agreed that switchover was
generally proceeding smoothly. Siôn Simon, then Minister
for Creative Industries, told us that it had been conducted with
very little difficulty so far. "I am wary of being hubristic
or complacent because it is the kind of massive undertaking in
which it is always possible for something to go wrong, but so
far I do think it is 20 per cent of the way through and it seems
to have been conducted, as far as consumers are concerned, with
very little difficulty" (Q 551).
35. At the time of writing, Granada was the biggest
region to have switched over. The Government said the Granada
switchover was a significant milestone involving over three million
homes, and raising the percentage of UK switched over from seven
to 18 per cent (p 148). Initial indications were that the
vast majority switched with no difficulty. Channel 4 agreed, noting
that Granada was always seen as the big test of the digital switchover
programme by Digital UK and that it was completed successfully
with minimum disruption (p 189). Digital UK told us that
a formal evaluation of the Granada Switchover will be completed
in April 2010 (p 13).
36. Progress on switchover has benefited from
market decisions of consumers. When the Government announced the
switchover programme in 2005, 66 per cent of UK households already
had at least one television set capable of receiving digital services.
This rose to 88 per cent by the start of switchover in autumn
2008 (p 38). Therefore, many households had made the switchover
voluntarily in advance of their area switchover date. Evidence
from Five said that the switchover process had been "helped
immeasurably" by the consumer's voluntary take-up of digital
television (p 190). David Scott told us "I think that
as we go through the process we are working with the grain of
the market place" (Q 25).
37. We welcome the fact that, so far, the
television switchover programme is running to time. The programme
is only about a fifth of the way through and only one major urban
area so far switched over. It is too early to confirm the entire
process as a success, but the progress so far has been encouraging.
It has been greatly helped by the voluntary take up of digital
television by the public.
PROGRESS ON DELIVERY OF THE THREE
KEY POLICY OBJECTIVES OF THE SWITCHOVER PROGRAMME
Changes to the broadcasting infrastructure
38. The extension of digital coverage to 98.5
per cent of the population requires large scale technological
change in the infrastructure used to broadcast television programmes
and the equipment that consumers use to receive them.
Build-out of the digital transmitter
39. We were told that build-out of the infrastructure
is running to time and to budget. The BBC said that "switchover
is the most challenging broadcast engineering project ever undertaken
in the UK" (p 99), but that despite its scale and complexity
it is progressing as expected and on time. David Scott told us
that Digital UK has complete confidence in finishing on target
40. David Scott went on to say that, because
switchover is highly dependent on the build-out of the digital
transmitter network, once dates are set for each region they are
extremely difficult to move. The main element which affected the
transmitter project was the weather, and contingencies were built
in to deal with this. So far, Digital UK had been able to cope
with the recent wet summers and snowy winters without getting
behind in its schedules (Q 20).
Digital television equipment
41. There are two main reasons why the equipment
needed to receive digital television can prove more difficult
for viewers to use than analogue television equipment. First,
it is necessary to re-tune equipment in order to receive the digitally
broadcast channels. This can pose a challenge, particularly as
it may need to be done several times. Secondly, installation and
use of equipment can prove problematic as digital television requires
the use of menus and prompts which may be difficult for some viewers
42. The re-tuning of digital televisions and
set-top boxes has emerged as the most difficult problem faced
by some viewers who have switched over from analogue to digital
television. Digital UK told us that re-tuning can cause difficulties
because it is a new experience for people, but that the proportion
reporting problems is very small: "We normally find that
about one per cent of homes in the area will telephone us on switchover
day asking for advice and information. The matter which they on
the whole find difficult is how to retune their Freeview equipment,
which they may have had installed for some years but not have
retuned and so it is a new experience for them" (Q 17).
43. A number of witnesses told us that consumer
understanding had improved. Digital UK said that viewer understanding
of retuning "improved significantly" after the national
re-tune on 30 September 2009 (p 2). The BBC told us that,
as a result of the national re-tune in 2009, Digital UK has assembled
re-tuning guides for more than 300 different devices, and that
management of re-tuning had now become a routine task (p 99).
Channel 4 also suggested that issues relating to re-tuning were
initially underestimated by Digital UK, but that this was recognised
in early 2009, and messages had been successfully adapted (p 189).
44. Digital UK told us that the Help Scheme would
now include a set-top box which will help resolve the re-tuning
issue for the scheme's beneficiaries. Peter White, Chief Executive
of the Digital Switchover Help Scheme (DSHS), said, "
we are just about to introduce a new Freeview box ... That box
really copes well with re-tuning" (Q 1).
45. Age Concern, however, was not convinced that
the re-tuning issue had been solved. It thought that re-tuning
continued to be an issue in the Granada area and that insufficient
practical support for re-tuning was available. They felt that
this problem was exacerbated for those with dexterity or sight
problems (p 116).
46. We note that a small proportion of viewers
are having problems with digital equipment. The main problem is
re-tuning but we believe this is being addressed by Digital UK,
which has improved its communications about the issue. Whilst
we were made aware that some viewers have experienced re-tuning
problems in the course of switchover, we conclude that, so far,
the proportion of viewers experiencing these problems appears
to be small and Digital UK is working to resolve the issues where
Difficulty of installation and
use of equipment
47. Consumer Focus said that there was a "hidden
complexity" to digital switchover for consumers in that many
struggled to understand what switching meant in practical terms.
They also drew attention to the difference between knowing it
was happening and knowing what to do when switchover happened.
Consumers needed to find the best equipment option for them, find
out how to install the equipment successfully, and deal with post-switchover
changes. Consumer Focus saw a tension between usability and more
sophisticated functionality of devices. Manufacturers tended to
prioritise increased complexity and technical add-ons over ease
of use (p 118).
48. The RNIB highlighted the difficulty for the
blind and partially sighted in navigating channels via on-screen
menus (p 125). Leen Petré, Principal Manager
of RNIB said, "you need that information in a multi-channel
environment to be able to know which channel you are on and to
know what programmes are on and to make your selection" (Q 445).
This can be solved by using text to speech technology, but the
RNIB have had to invest £1m to bring such a solution to the
market (p 125).
49. Ofcom thought that a "small but significant
minority" of viewers experienced some disruption with switching
to digital, adding that many of the problems related to equipment
that was difficult to operate or poor quality household installations
Digital transmission problems
50. Digital transmission raised a number of issues
for viewers, including receiving transmissions from more than
one television region; receiving a varying number of channels
depending on location; and issues with poor reception.
Receiving channels from a different
51. Ofcom told us that some viewers get services
from a different region or part of the UK, as well as their own
region (referred to as regional overlap) (p 34). In effect,
such viewers were being served by two or more transmitters. Digital
UK pointed out that this was not a specifically digital problem.
However, it meant that, post-switchover, some viewers found that
their preferred region's services appeared lower down the list
on their electronic programme guide (p 13).
52. Digital UK said that regional overlap affected
up to four per cent of homes in the Granada region, which received
Welsh channels at the top of their electronic programme guides,
rather than the channels transmitted from England, to which they
were accustomed (p 2). Digital UK expected this to be an
issue in the West region, which will switchover in spring 2010.
Whilst these regional overlap issues were anticipated, David Scott
of Digital UK acknowledged that they were not straightforward
to deal with (Q 28). Age Concern reported that there
was ongoing confusion about regional overlaps in the Granada region
Varying number of channels
53. We were told that 90 per cent of the population
will receive all the digital channels available on Freeview after
switchover, but 10 per cent of the population would receive only
fifteen to twenty channels. Ofcom went on to say that this has
caused some of the latter group to feel that they are being unfairly
treated (p 39). However, Greg Bensberg, Senior Adviser, Digital Switchover,
Ofcom also pointed out that "the minimum policy we set for
the public broadcasters going on to digital terrestrial and into
switchover was that the public services had to be available to
everybody who was currently on analogue television" (Q 251).
54. Digital UK explained that it has raised the
profile of public information concerning Freeview channel line-ups
in all its publicity and information and that "criticism
of the binary variation in channel line-ups on the Freeview platform
has abated although not disappeared entirely" (p 13).
55. A small number of households have been left
without any signal on switchover, or believe that their reception
is poorer than analogue services (p 189). One difference
between experiencing poor reception on digital and on analogue
is that a poor digital signal may mean no reception at all whereas,
with analogue, poor reception tends to mean a fuzzy, but often
acceptable, picture. In cases where there are intractable tuning
or reception problems Peter White confirmed that the Help Scheme
can provide "Freesat or a satellite service from Sky"
56. We have received letters from members of
the public in Cornwall who were having issues with poor reception
several months after the West Country switchover had begun, in
September 2009. Problems included pixelation; picture freezing;
blank screens; varying number of channels and sound failures.
One member of the public said, "We expected our reception
to get better at switchover, but it has got very much worse. The
picture pixelates, the sound frequently comes and goes at different
times and we frequently get no picture at all for many seconds
at a time".
57. Whether or not these problems are widespread,
and even if they are likely to be temporary, the situation is
clearly unsatisfactory and represents poor value for individual
licence fee payers who are not getting the service they have paid
for. We recommend that the Government, working with Digital
UK, gives urgent attention to publicising the available solutions
to the minority of people who experience difficulties in receiving
a digital television signal.
Informing the public about switchover
58. Whilst general awareness and understanding
of switchover is high, there were some issues with the communications
campaign that still need resolving. These include: fragmented
sources of information; inconsistency of information and retailer
knowledge at the point of sale; and scope for improvement in the
community outreach aspect of the campaign.
The Communications Campaign
59. Representatives from consumer groups told
us that the communications campaign had in the main been successful
and has been adjusted and improved with experience. Digital UK
said that it consulted with the Consumer Expert Group (CEG)
on its communications plans to help ensure that communications
were clear and accessible, and that alternative formats were available
where appropriate (p 14). Consumer Focus thought the communications
campaign had largely been successful and that Digital UK
took on board advice from the CEG as it went along (Q 462).
60. Digital UK said that there is likely to be
an underspend on the communications campaign budget of about £55m
(out of £200m) over the switchover period (Q 1). This
was in part due to the fact that Digital UK "are trying to
tighten our communications and make them more efficient the whole
time" (Q 10).
Consumer understanding and awareness
61. The Ofcom/Digital UK tracker survey measures
regional readiness for switchover among consumers. The latest
survey (progress to Q4 2008) shows that awareness and understanding
of switchover is highat the end of 2008, more than 9 in
10 people were aware of digital switchover. The survey also reports
that switchover date announcements have, as expected, driven understanding
of regional switchover timings.
62. The Ofcom Consumer Panel
found, unsurprisingly, that the technically confident have a much
clearer sense of what digital switchover is and what the process
entails. Conversely, those who are technically unsupported have
low levels of understanding, no-one to ask for help and a lack
of knowledge about where to go for information. This group tends
to include those who are over 75 or who have physical or cognitive
Sources of information
63. Consumer Focus drew attention to two problems:
most information is provided online, which excludes those without
internet access; and there is no single authoritative source of
information and advice for consumers (p 119). Digital UK,
broadcasters, manufacturers and the Help Scheme all produce helpful
guides, but it is difficult for the consumer to establish whether
sources are independent of the 'digital industry'.
Retailer preparedness for switchover
and the sale of digital equipment
64. Witnesses from the consumer sector thought
that consumers were not always given adequate information at the
point of purchase. Consumer Focus Scotland research concluded
that vulnerable consumers were not well informed or prepared early
enough for the process of switchover (p 193). It concluded
that retailers were not consistently prepared for switchover and
not all were giving consumers adequate information at the point
of purchase. However, it acknowledged that the 'digital tick'
scheme went some way to providing the consumer with independent
assurance of quality and compatibility of the device with switchover.
65. Leen Petré thought that inadequate
point of sale advice had led to some consumers buying inappropriate
equipment, for example equipment that was too complex for an older
relative. She said that "people went out and bought digiboxes
for their older relatives that were not suitable: that maybe did
not have a subtitle button, that maybe had text on the screen
that was not in the right colour contrast" (Q 462).
66. Alison Hopkins, Principal Policy Advocate
at Consumer Focus added that the CEG advised that retailers need
to give further explanation of equipment to vulnerable groups,
but this was not happening (Q 471). Both RNIB and Consumer
Focus suggested that a set of questions, possibly in the form
of a checklist contained in a leaflet, could be provided at the
point of sale. The checklist would tell consumers about what digital
products can deliver, explain the different features and help
them to make better informed decisions (p 137).
67. We heard contrasting views on whether mis-selling
of digital television equipment has been a problem. There is some
evidence from research conducted by Consumer Focus Wales that
consumers may have paid for new equipment and aerials that they
did not need. Tim Leech, Chief Executive of W4B, also told us
of mis-selling of digital aerials (Q 447). On the other hand,
Age Concern said there were many fewer instances of mis-selling
of equipment than anticipated (p 116). Sarah Shannon, Regional
Adviser (North West) at Age Concern, gave some specific examples,
but concluded "generally our feeling on the ground was that
it was not as bad as potentially it could have been and as we
feared when we set out" (Q 469).
Effectiveness of Digital Outreach
68. The final concern about the communications
campaign was the effectiveness of Digital Outreach, the organisation
created to raise awareness and understanding of digital switchover
for eligible individuals amongst potentially vulnerable consumers
69. Consumer Focus explained that Digital Outreach
plugs the gap between the Help Scheme and more general community
needs. It trains volunteers, provides information to potentially
vulnerable people, and organises public meetings, home visits,
and switchover help centres. However vulnerable people are not
always referred and public awareness is patchy (p 120).
70. Sarah Shannon thought that there had been
some duplication of resources with the Help Scheme. "There
was a certain amount of overlap in that the same groups would
be contacted more than once. There is certainly a need to look
at that and to make it more co-ordinated, so that we work more
together in raising awareness of the whole issue and not just
one bit or the other bit" (Q 458).
71. The communications campaign seems generally
to be working well, but improvements might be made in three areas.
First, Digital UK needs to make more information about switchover
available in hard copy and through voluntary organisations as
well as online. Second, Digital UK should provide more information
at the point of sale to help customers choose digital television
equipment suitable for their needs. Third, Digital UK should coordinate
more effectively with Digital Outreach and the Help Scheme operators.
We recommend that Digital UK, the BBC, the electronic retail sector
and the voluntary sector should jointly consider these three suggestions.
The Help Scheme
72. The Help Scheme helps people switch one of
their television sets to digital. Those eligible for support include:
an individual aged 75 or over; or who is entitled to disability
living allowance; attendance allowance; constant attendance allowance;
or mobility supplement; or living in a care home for six months
or more; or who is registered blind or partially sighted. Seven
million people are expected to qualify for the Help Scheme.
Underspend due to much lower
take-up than anticipated
73. The Government originally estimated that
around 4.7m people would take up the assistance provided by the
Help Scheme. The
take-up of the Help Scheme has only been 18 per cent of those
eligible as opposed to the 65 per cent forecast when the scheme
was devised. DSHS told us that this is likely to result in an
underspend of £250m-£300m (Q 1). The Government
is consulting with the BBC Trust on how the emerging underspend
can be redeployed (p 148).
74. Caroline Thomson, Chief Operating Officer
of the BBC, offered two reasons for this underspend: people switched
to digital of their own accord in much larger numbers than expected;
and the price of set-top boxes came down a lot, so people bought
them themselves thinking that the Scheme did not offer any additional
benefits (Q 378).
75. The BBC said that it is not wise to assume
that take up will remain at 18 per cent, or to be categorical
about the final level of underspend when less than a fifth of
the UK has been through switchover (p 103). Peter White agreed
and told us that spend on the Help Scheme could increase: "...
we have had a change including care homes, which brings additional
cost. We have also just finished research that shows there are
some people who are still struggling with switchover that we would
like to help, and we think it would be a good thing to help. We
think that that is probably an additional five to ten per cent
of the eligible people that probably could benefit from our help"
76. Siôn Simon MP thought the underspend
on the Help Scheme was the biggest lesson to be learned from television
switchover: "I think on the macro level, the most obvious
thing to go back to is the extent of the miscalculation of the
Help Scheme fund. I think it is much better that it was miscalculated
that way round and I think there are very good and understandable
reasons, the principal one of which is that digital TV take-up
in 2005, when the analysis was done, was 65 per cent and now it
is at 90 per cent, and obviously that is a completely different
context for the Help Scheme, and procurement came in at £100
million less, which one could never anticipate" (Q 552).
Who bears the cost?
77. Our predecessor Committee, The House of Lords
BBC Charter Review Committee,
argued strongly in its report of March 2006 that the Help scheme
should have been financed from general taxation and not the BBC
licence fee. The Committee pointed out that those aged over 75
already benefited from a form of targeted help in that they were
exempt from paying for their licence fee. The cost of exempting
the over 75s is covered by the general taxpayer. The Committee
said : " We can see no reason why help for the over 75s,
and other vulnerable viewers, with the costs of switchover should
be borne by the BBC when the Government already accepts that it
is responsible for bearing the costs of the licence fee for over
78. The Government rejected this proposal and
similar arguments used by others in the consultation on the BBC's
Charter. The result is that the money has been raised by a regressive
taxwhich is what the licence fee is. In addition it is
estimated that over £300m will have been raised through the
licence fee above what is necessary for the Help Scheme and the
communications strategy. We strongly recommend that any scheme
for digital radio similar to the Digital Swichover Help Scheme
should be funded through general taxation.
Overall progress of the Help
79. On the success of the Scheme generally, the
BBC said that it had operated very successfully since its inception,
and that installations of digital equipment had been completed
with a very high degree of customer satisfaction93.8 per
cent of customers rated their willingness to recommend the scheme
at over 8 out of 10 (p 102).
80. Leen Petré told us that the shape
of the Help Scheme was the right one, and that the three components
of it had worked well: the provision of user-friendly equipment;
the support with installation of equipment; and training in the
use of the equipment as well as ongoing telephone support. She
said that the quarter of a million people that the Help Scheme
has helped would not have been able to make the switchover without
it (Q 448).
The Help Scheme's publicity
81. Nevertheless, we received some criticism
of the working of the Scheme. Sarah Shannon said that, because
the scheme and what it included were not publicised effectively,
friends or family were buying equipment for relatives who could
have qualified for the Help Scheme. The RNIB argued that it would
be beneficial to advertise the Help Scheme nationally rather than
by targeted mailshots (p 125). The CEG agreed that the Help
Scheme should be advertised nationally but had received no response
from Digital UK to its recommendation on this issue (Q 466).
We recommend that Digital UK should review what improvements
can be made in publicising the Help Scheme.
Inclusion of aftercare as part
of the scheme
82. The consumer groups had different appreciations
of the aftercare offered by the Help Scheme. Consumer Focus said
the Help Scheme was not designed to deal with post-installation
problems, which left a gap in support. It also did not extend
to day-to-day problems such as re-tuning, re-setting timers, which
are a particular challenge to deaf or blind people (p 119).
Sarah Shannon said that there was aftercare but that it only
lasted for one month after switchover (Q 451). This was also
W4B's understanding of the aftercare support provided by the Help
Scheme (p 121). These misconceptions demonstrate that some
of the details of the aftercare support within the Help Scheme
have not been made clear. For the BBC said that, in fact, the
Help Scheme provided free aftercare for a year after installation
(p 102). The Help Scheme operator, DSHS, confirmed this (Q 52).
We recommend that the details of the Help Scheme's aftercare
are communicated clearly by the Digital Switchover Help Scheme
to relevant voluntary sector organisations as well as to Help
19 Digital UK is a private company limited by guarantee
and owned by the BBC, ITV Network Ltd, Channel Four TV Corp, Channel
5 Broadcasting Ltd, S4C, Teletext Ltd, SDN Ltd and Arqiva Back
Preparations for Digital Switchover, Report by the Comptroller
and Auditor General, HC 306, 2007-08 Back
Initially the programme was going to be jointly delivered by Arqiva
and National Grid Wireless, but Arqiva acquired National Grid
Wireless in 2007 and traded under the brand name Arqiva from 2008 Back
Arqiva Ltd is owned by a consortium of eight shareholder groups,
the two largest being Canada Pension Plan Investment Board (CPPIB)
with a 48% holding and Macquarie European Infrastructure Fund
2 (MEIF 2) with 21%.Various other Macquarie-managed funds account
for 13%, Industry Funds Management (IFM) has almost 13% and Motor
Trades Association of Australia (MTAA) holds 5%. Back
The commercial PSBs also are required through their licences to
inform viewers about switchover, but they are not contributing
to Digital UK's communications campaign budget. Back
It awarded a £2.9m contract in 2008, to Digital Outreach
to deliver the programme with a consortium of voluntary sector
organisations. Services offered include training, information
provision, meetings, events, home visits and help centres. Back
In September 2004, the then Department of Trade and Industry launched
a 'digital tick' certification mark to enable manufacturers and
retailers to use (under licence), to help consumers identify digital
television products and services that are designed to work through
switchover. Digital UK administers and coordinates key elements
of the scheme on behalf of the Department for Business Innovation
and Skills. Back
Preparations for Digital Switchover, Report by the Comptroller
and Auditor General, HC 306, 2007-08 Back
It did this through the Green Paper: Review of the BBC's Royal
Charter (March 2005), in which the Government stated the intention
to ask the BBC to help implement and pay for a scheme that will
ensure that no one is left behind at switchover. Back
DSHS Limited subcontracts the running of the Help Scheme to Eaga
The Consumer Expert Group is made up of representatives of consumer
and disability organisations. It was appointed in 2003, by the
then Broadcasting Minister, Lord McIntosh, to advise the Government
on consumer issues relating to digital switchover of television. Back
Going digital: supporting consumers through digital switchover,
December 2007 Back
Preparations for Digital Switchover, Report by the Comptroller
and Auditor General, HC 306, 2007-08 Back
The Review of the BBC's Royal Charter 1st report 2005-06 (HL 50)-Paragraph