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There is also the question of transfer of powers, which are significant in relation to information. It is not clear which powers the Government intend to transfer or which powers Citizens Advice could accept in view of its charitable status and its need primarily to act in pursuit of its charitable objectives. Nor is it clear that the Government can allocate powers of that nature to what is after all a private body without at least some degree of tendering process or whatever. The Government's intentions here have always been unclear. I have heard it said that there are bodies other than Citizens Advice which could take these powers. I do not see them queuing up but maybe that is what is behind the Government's intentions. At the moment it is not clear that the powers would be transferred or that any of the expertise represented by the staff would be transferred. It has not been clarified whether TUPE applies. My Amendment 105A deals with that aspect more generally. If the budgets are cut significantly then there will not be any staff left to transfer. That intellectual asset would disappear with the staff.
None of this is a criticism of Citizens Advice, which does a fantastic job in many respects under growing constraints and pressure for its services. There is little that Citizens Advice does that duplicates the work of Consumer Focus, despite what has been said. I would be surprised if 10 per cent of the non-energy, non-post budget is in any sense duplicated. Even in the sectors where we both work, we do different things. A savings rationalisation to avoid duplication is not a reasonable justification for this.
Citizens Advice will find it difficult to take on these roles. Nothing in the experience of Citizens Advice relates to the intense relationship that we have on energy and post with the regulators, with the energy companies and with Royal Mail or the degree of knowledge of those markets that has been established over the years. I therefore think that Citizens Advice would have to create a whole new division if it was to take on the energy and post functions. It will be necessary for the Government to provide for that in some form.
I would have been happy-well, happier-had the Government said that Consumer Focus needs to move into the third sector, full stop. That would have made sense. It would have allowed for greater flexibility. It would have allowed for greater independence and freedom to say what we think under the new regime and it would have allowed for some future for the intellectual capital that we have in our staff and in our history. However, that is not what they have said and it
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The only equivalent that I can find in this Bill is one that we were discussing before dinner-at least in passing-and that is British Waterways. British Waterways is to move from being a state body to being a charitable or trust structure in the third sector. I approve of that-I think that it is a good move. As a consequence, however, British Waterways is not scheduled for abolition. It is in Schedule 5 as a transfer and I think probably in one of the other schedules dealing with transfer of funding.
It would be more logical, given the Government's objectives, to remove Consumer Focus from Schedule 1 and to place it in Schedule 5. When we come to Schedule 5, we should indicate that the transfer intended is a transfer to Citizens Advice and it is a transfer of powers, of budgets and of at least some of the staff. That would be more logical from the Government's position than the abolition listing that we have in Schedule 1.
I therefore strongly support my noble friend's amendment and hope that the Government think again before we return to this on Report and provide the House with more coherent reasoning as to what they are intending to do, how Citizens Advice would pick it up or what alternatives there are.
I was going to touch on one other major issue-devolution-but my noble friend has dealt with it fully. That is also a complication that the Government will have to face up to. I will add one thing to what she said on Northern Ireland, and I declare a non-pecuniary interest as I was chair of an advisory body to the Consumer Council for Northern Ireland. The remaining function of Consumer Focus in Northern Ireland will be transferred into the Consumer Council for Northern Ireland, which is a body for the whole Province. That is what Consumer Focus should be, covering the whole range of the economy, including water, transport and energy-the lot. That is what we really need in the UK. I do not care that much whether it is a private third sector body or a state body-an NDPB-but I strongly resent the intention to abolish it, which is what this Bill, as it stands, is about.
Lord Borrie: My Lords, I support the amendment proposed by my noble friends Lady Hayter and Lord Whitty. I have known this body very well for a long time. It was created in 1975, which was precisely a year before I became head of the Office of Fair Trading. We often had to work together, although I should not say "had to work together", as it was a pleasure to do so. The NCC operated under the chairmanship of people of different political beliefs, but it always had a strong reputation for the quality of its research and its work and it was beneficial that its influence should be felt at every level of government. It has, as I indicated, had very different chairmanships, including Michael Young, the Labour Peer Lord Young of Dartington; the noble Baroness, Lady Oppenheim- Barnes, who had been a Minister in charge of consumer affairs at the DTI; Michael Montague, the Labour Peer; and not only the noble Lord, Lord Whitty, but the noble Baroness, Lady Wilcox, who is going to
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The National Consumer Council always researched and campaigned on a variety of consumer issues and we at the Office of Fair Trading certainly found its work and its publications to be of tremendous value. The coalition Government seem to intend-I think that we would all agree that nothing is all that clear at this present stage of flux-that the Office of Fair Trading's consumer enforcement powers should be transferred to the local authorities' trading standards services, for which I have the highest admiration. They do an excellent job at the moment and could do more.
The Consumer Direct line will go to Citizens Advice. I do not want to examine closely this evening the problems that this proposal gives rise to, but the abolition of the National Consumer Council or Consumer Focus-with the Postwatch and Energywatch powers that it has been given in more recent years-raises at once the issue of who is to perform the powerful and important high-quality research and advocacy campaigning role, if anyone is. It seems-no doubt the Government have had to search around to see who they can say will take on these roles-that the answer is Citizens Advice. Of course, I share the view of my noble friends Lady Hayter and Lord Whitty that Citizens Advice is something of which everybody in this country, whatever their politics, must be hugely proud. It gives advice across a whole range of things-not just consumer matters but welfare matters and all sorts of things.
However, I noticed recently at a meeting that the chief executive of the charity Citizens Advice-I emphasise that it is a charity-Gillian Guy, whom my noble friend mentioned, has bravely expressed delight at Her Majesty's Government indicating confidence in Citizens Advice to the extent that it is to be given those extra powers now held by the National Consumer Council. It admits that it will need more finance; that is always more easily said than done, of course. The Minister will correct me if I am wrong but, as far as I can see, Citizens Advice has been given very little reassurance, if any, that adequate finance will be available to provide it with the expertise that it would otherwise lack or the other things that it must need in order to replicate in any way the work of the National Consumer Council.
The Government seem to have ignored the value that the National Consumer Council has in statutory powers and expertise. Consumer Focus and the National Consumer Council have built up expertise and developed statutory powers over the years. The noble Baroness has already raised this point, but will the Government give or be willing to give to a charity the sort of statutory powers that they and successive Governments have been willing to give to the National Consumer Council? Will the Government give a charity statutory powers to demand information from companies, which is essential if that charity wants to investigate the company and its behaviour towards consumers? There is, as far as I can see at the moment, no reassurance on that score at all.
The idea of the National Consumer Council way back in 1975 was very ambitious. It was to give the consumer a voice equal to that of the employer in the
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Finally-I say this only in passing, because I do not wish to emphasise it-I do not agree with the noble Lord, Lord Whitty, about charities and the third sector perhaps being able to do this work just as well as a statutory body. I doubt it. I would prefer to speak on the basis that I agree entirely with the amendment-namely, that the NCC should not be among those public bodies listed for abolition.
Baroness Deech: My Lords, I speak with no expertise but as a down-trodden consumer, which is probably how many people in this House see themselves. I therefore have the greatest admiration for the work that has been done for years by the noble Baroness, Lady Hayter, and others in this House who have fought for consumers. However, things have never been worse. Just look at the past few months. What agony it has been to be a rail or airport passenger, to suffer from the delays in post and from the inefficiencies of our garbage collection, to suffer at the hands of the banks and pension providers. I could go on. It seems to me that the voice of the individual consumer is not being heard; that we need more individual voices, less ideology and fewer vested interests.
This Bill has come under more attack than perhaps any Bill that I remember in recent years. But if it can result in a thorough shake-up and rationalisation of consumer matters, it will be a good thing. Citizens Advice is an institution of which we are all proud and which has been run on a shoe string. There will be even more demands on its services in future years because of the cuts in legal aid. With my legal hat on I can see that the citizens advice bureaux will have an enormously important part to play as more and more people, unable to afford legal advice, go to them. They need every support that we can give them. If there was an undertaking that the 154 staff apparently working for Consumer Focus, and its £13.9 million of funding, were to move over to Citizens Advice, it would offer some reassurance.
In many respects things have changed regarding its lack of statutory powers. Data protection and freedom of information legislation have enabled individuals to find out more than was the case in the past about the way that their consumer affairs are being handled. However, as an outside observer, it seems to me that there are too many bodies in this field. Google and you will find hundreds of consumer panels and consumer advice organisations. Consumer Direct lists about 50 organisations with which it co-operates. There must be room for some rationalisation and saving. There must be a way in which the voice of women, passengers, landlords and tenants-and not so much the voice of politicians, other regulators and so on-can be heard. I would support any move resulting from this Bill that would enable the Government to look-not ideologically but in helping the individual-at the whole field of
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Baroness Oppenheim-Barnes: I remind the noble Baroness that the National Consumer Council did not give, and was not created to give, individual advice to consumers. Some considered that a great drawback. The noble Lord, Lord Whitty, rightly drew attention to the Consumer Council for Northern Ireland, which did indeed provide that service-I was always extremely envious of the fact that it was able to do so-and was a far better organisation as a result. To combine consumer research and services with CABs, which can give advice or, indeed, with the organisation to which the noble Lord, Lord Whitty, has referred, would be a step forward, not a step back.
Baroness Deech: The noble Baroness is, of course, right. It seems to me, as a consumer, that the need for individual advice is very great and will become greater. There is perhaps less of a need for research at the moment but the nation is replete with individual sector-specific consumer bodies and national ones. There should be rationalisation. As I say, I am not an expert but I see a great need for individual advice and perhaps a slightly lesser need at the moment for research. Noble Lords who have been involved in this field for years, as the noble Baroness has been, have made us all very much aware of the needs of consumers. To some extent a battle has been won but things have been bad in recent months. I suspect that they may get worse for the individual in the future.
Lord Berkeley: Is the noble Baroness aware that the Passengers' Council is included in Schedule 7, and is therefore due for abolition, transfer or heaven knows what? That body is also funded by the Government at present and looks after rail and bus passengers. Does she have any views on whether the rationalisation should encompass that or whether bus and rail passenger issues should be taken over by a consumer organisation?
Baroness Deech: The noble Lord makes a good point. I am a long suffering commuter and I will not bore the House with my experiences on rail and bus. I do not feel that the voice of the consumer has been properly heard. I have stood on Oxford railway station and argued with the guards in relation to the passenger charter when the queues were too long and they would not let us on. I am not convinced that rail passengers are well protected at the moment. This passenger body exists but things are bad on the ground. I just hope that someone more expert than me can do more for those such as myself who have suffered.
Lord Maclennan of Rogart: My Lords, this has been an authoritative debate which has brought into the discussion on the future of consumer protection the
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Before Parliament takes a final decision on this, we need to have much greater exposure of the thinking across government about how consumers should be protected, particularly in the times in which we are living.
When the NCC was set up, inflation was rising to the peak of 26 per cent. We are not in that situation at present, but we see inflation rising by an amount which is approximately twice that predicted by the Bank of England a year ago. There are very clear threats to individual consumers in the present economic climate. The voices of those consumers will be represented in their individual difficulties and Citizens Advice has a very great role to play in that. Its work will be enormously added to by the changes in legal aid which have been adumbrated-indeed announced-by the Government. But it does not seem to me to be an organisation that is at all suitable for work which requires probing, research and access to information which, notwithstanding the changes in freedom of information and data protection, is still very hard to grapple with. It is even harder to influence the way power is exercised by those commercial bodies that have it.
I am not attempting to turn back the clock. I am susceptible to the arguments that the noble Lord, Lord Whitty, made earlier that there could be a number of different ways of ensuring that the voice of consumers is expressed. I am clear, however, that an ad hoc active citizenship role cannot provide that. It needs to be professional; it needs to be committed; it needs to be knowledgeable; and it needs to be authoritative if it is going to influence policy judgments. We have that at present. We have an authoritative body. If a complete rethink of consumer protection is required, then I profoundly hope that no steps will be taken to implement any change of this kind unless and until the voices around the industry and around the country have been thoroughly tapped into and collated, and a consensus is arrived at how best to give structure to the change. I do not think that that is impossible, but at present it is
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Baroness Oppenheim-Barnes: My noble friend is almost bound to have to add that the Department of Prices and Consumer Affairs was created by a Government-of whom he was the Minister for Prices and Consumer Affairs-that presided over an inflation rate of more than 26 per cent, which we inherited.
Lord Maclennan of Rogart: My noble friend must have been momentarily nodding during the part of my speech in which I referred to inflation of 26 per cent. I was about to refer to the embarrassment of having to answer questions about the prices of fundamental items in the domestic budget at that time.
Lord Greaves: My Lords, if we are now going into history, it should be put on record that the inflation rate, which peaked at 26 per cent, was going down at a substantial rate by the 1979 election after the beneficial influence of the Lib-Lab pact.
Lord Maclennan of Rogart: I am not trying to resurrect history tonight, but merely to call in aid some of the relevant factors. It is true that inflation dropped to 10 per cent, but that is still more than three times what it is at present.
I agree that the nexus and concatenation of consumer protection bodies played a considerable role in helping to focus policy-making on what was necessary. I appeal to the Government to recognise the inadequacy of the present proposals for change. The Bill is primarily about winding up bodies, not about indicating what is to take their place. That is one of its defects. It is an attempt to make things possible, but it will not command the approval of Parliament if we do not know what are to be the alternatives, and if we are not satisfied that they are satisfactory and will deliver what the bodies that are for the chop have delivered. No one can pretend that this body has passed its sell-by date or ceased to have a useful potential purpose in future. I say yes to rationalisation and reorganisation-but let us know how it is to be done.
Lord Liddle: My Lords, briefly, I support the amendment. We have had an excellent debate. I cannot believe that the Minister, who knows a lot about this subject, is not somewhat uneasy in the light of what she has heard. We have had excellent contributions from my noble friends Lady Hayter, Lord Whitty and Lord Borrie, and the noble Lord, Lord Maclennan, who really know their stuff in this area, as I know she does. If she is thinking about how to win an argument within government for a change of policy on this issue, perhaps I may suggest that abolishing the National Consumer Council-Consumer Focus-is a deeply anti-big society move. If you look at the history of the
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There was the establishment of Which? magazine and the Good Food Guide-voluntary efforts to try to represent the consumer. It quickly became evident that there was a collective action problem. If you were to have an effective voice for the consumer you could not just do this through, as it were, voluntary initiative and activity; you had to have a public institution that would represent consumer interests that had the expertise and capabilities so to do. By abolishing Consumer Focus we are taking away that ability for collective action which must supplement individual complaints and other initiatives. The Citizens Advice movement is basically about representing individuals and dealing with individual problems rather than collective action. I do not see an effective consumer voice as being anti-business or as an expensive quango that operates against business. I see it as good for business. Something that represents the consumer effectively is very good for business. I would make a strong argument inside the Government that it is time to rethink. I hope that in the light of what she has heard, the Minister will be prepared to do that.
Lord Young of Norwood Green: As a number of my noble friends have said, there are real concerns about the viability of the coalition Government's proposals on the vital issue of consumer representation. As my noble friend Lady Hayter reminded us, Consumer Focus was created under the Consumers, Estate Agents and Redress Act 2007. It was a new organisation, carefully designed with good planning and as a result was implemented with widespread support. It has become the acknowledged champion for consumers in England, Wales and Scotland, and for postal customers in Northern Ireland.
I think my noble friend Lord Borrie talked about the enthusiasm of the chief executive of Citizens Advice for the new role, and I reflected on the comments of the chief executive of Consumer Focus, who said:
"Consumer Focus has achieved big wins for consumers in just two years-including a £70 million energy bill refund and cash ISA reforms saving over £15 million a year. We've delivered our biggest results in the last few months but the biggest challenges for consumers are ahead, with major reforms to the energy, post and financial services markets ... What matters now, is that the transfer happens in a way that works in consumers' interests. The expertise and knowledge that has enabled us to fight for consumers must not be lost. Changes must not be at the expense of the public's rights and needs-which organisations like Consumer Focus were created to protect".
"Trading Standards is at the centre of the Government's proposed new regime. Local challenges to fair trading will continue to be handled at local authority level, but national and regional
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I am conscious of the time, so I will cut my contribution much shorter than I had intended-for which relief, much thanks; I see the Minister nodding. I cannot help remembering, given the history of inflation that we have heard tonight, negotiating a wage increase of about 23 per cent during that period in the 1970s. I was reminded of those heady days.
I shall make a couple of quick points in summation. At the moment, Consumer Focus receives approximately one-third of its funding from BIS. The remainder is gained from a mixture of licence funding paid by energy suppliers and the postal industry and funds that it may raise itself-for example, through externally funded projects. I add my voice to the cause and ask the Government whether they yet know how much it will cost to outsource those services to a local community group. What proportion of that money will come from the Government? How will the plan help to ensure that the body performing those functions is more accountable? A thread through what, as a noble Lord already said, has been an authoritative and interesting debate is that question of accountability either to the people that the body seeks to serve or to the funding providers-in the case of the Government, the funding providers being the British public. In the interests of time, I will let the Minister respond.
Baroness Wilcox: My Lords, this has been an amazing debate. I knew that it would take some time, but I hope that the noble Baroness, Lady Hayter, will be pleased at the amount of time and thought that has been put into some of the speeches heard here tonight-I know that I have been. It has been a real trip down memory lane too. The only person who seemed to be missing was the noble Baroness, Lady Williams, who, I believe, in those distant days gone by, set this all going in the first place. It is amazing who we have heard from: the noble Lord, Lord Maclennan, the noble Lord, Lord Whitty, the noble Lord, Lord Borrie and too many others. I shall try hard to answer some of the questions, but I hope that noble Lords will understand that, given that it is six minutes to 10, I will try not to keep you here past 11 o'clock. Settle on down then.
Consumer Focus has been placed in Schedule 1 because the Government believe that its functions will be better carried out by transferring them to the citizens' advice service, which includes Citizens Advice and Citizens Advice Scotland. There will therefore be no need to retain Consumer Focus. The National Consumer Council, in its original incarnation, has a proud record. Over three decades, it established a fine reputation for representing the interests of consumers through careful research, robust policy development and by using its influence with policy-makers. I, of course, declare an interest as a former chairman of
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The previous Government merged the National Consumer Council with Energywatch and Postwatch; and the new National Consumer Council, which took the name of Consumer Focus, opened its doors for business in October 2008. I recognise that barely two years have passed, but over those past two years, Consumer Focus has eagerly grasped its new range of powers and responsibilities on behalf of consumers. I pay tribute to the noble Lord, Lord Whitty, who chaired Consumer Focus with flair and commitment from the very start until stepping down rather loudly and cross only in November last year.
I will try to answer some questions as I go, which may distort the speech a bit, but will give some answers. The noble Baroness, Lady Hayter, asked whether abolition of Consumer Focus means that the Government are giving up on consumers. Not at all. The Government will continue to provide funding for these objectives, which we regard as highly important, and we see Citizens Advice as the most effective conduit to deliver the desired outcomes.
What about vulnerable consumers? Consumer Focus and its predecessors have played a very important role in this area. Citizens Advice also has substantial experience of addressing the needs of vulnerable people across a wide range of subject areas and we are confident that it will be able to deliver the outcomes with no loss in quality. While Consumer Focus currently assists around 7,000 customers directly, Citizens Advice is advising and supporting millions of individuals. Citizens Advice also has well developed policy and research functions as will be known to some noble Lords.
The noble Baroness, Lady Deech, asked whether the Government need to look at the whole landscape of consumer protection right across the economy and make it more effective for consumers. I agree. The Government's proposal is further to improve consumer protection and advocacy in general and we believe that the shift of Consumer Focus's role to Citizens Advice will deliver those services and protections closer to the citizen via the network of citizens advice bureaux, making it even more relevant and effective than it currently is.
The noble Lord, Lord Whitty, asked whether vulnerable consumers will be those who lose out most. The Government propose to transfer Consumer Focus's statutory powers with regard to vulnerable consumers to Citizens Advice. Discussions about how we can achieve this appropriately are still going on with Citizens Advice and internally within BIS.
My right honourable friend the Secretary of State for Business, Innovation and Skills announced on 14 October last year that the Government would consult early this year on proposals to rationalise the functions of consumer protection bodies, eliminate confusion and duplication, strengthen local delivery and provide a stronger role for front-line consumer services. This is what we hope will be achieved.
We are taking the next, great, positive step forward in consumer advocacy, building on the strengths, the expertise and the bold initiatives that have gone before and of which we have heard so much tonight. Consumers
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The noble Baroness, Lady Deech, says that things have never been worse. Maybe she is the consumer on the Clapham omnibus and not one of us who have been involved deeply in our parts of the consumer world and do not like to see any of the bits we were involved with go. Maybe her voice is the one we should be listening to now.
Citizens Advice is widely recognised and trusted by the public. It has a distinct advantage which we should seek to turn to our advantage. It has local representation, through the citizens advice bureaux, in communities throughout the country. It offers a presence on the high street so that people can call in to get advice and information. It can cater for those who need personal contact people who are not necessarily comfortable with a telephone or online service. It can assist vulnerable consumers face-to-face, identify problems and help with solutions. Citizens Advice has an excellent track record of advocacy on behalf of consumers at a national and local level. We therefore intend to direct almost all central government resources for non-financial consumer education, information, policy and advice to Citizens Advice.
The noble Baroness, Lady Hayter, asked about accountability. The Government fund Citizens Advice. What can and will be delivered for consumers can be discussed in the context of the funding agreements. The noble Lord, Lord Whitty, asked again about funding concerns. Funding will follow functions. Where sectors are transferred, the funding will follow. It may be possible to make savings, but the individual sectoral consumer bodies would be required to show greater efficiency in any case.
The noble Lord, Lord Borrie, asked about giving statutory powers to a charity. We are considering the range of powers and functions to be transferred, and views will be invited in our public consultation in the spring.
Questions were raised about the capacity of Citizens Advice and Citizens Advice Scotland, which are charities, to take on these functions currently carried out by Consumer Focus. I am glad to report that Citizens Advice and Citizens Advice Scotland are enthusiastic about these proposals. Work is under way to establish what needs to be done to ensure that Citizens Advice can take on this important enhanced role. Citizens Advice may well want to draw on the expert staff currently in Consumer Focus, and we will consider carefully the need to transfer powers and functions.
The noble Baroness, Lady Hayter, asked about powers for Citizens Advice. We are looking to transfer powers and duties from Consumer Focus to Citizens Advice and Citizens Advice Scotland. This is under
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The noble Baroness, Lady Deech, asked for more individual consumer voices. We agree. The direct connection of citizens advice bureaux to Citizens Advice makes it a good home for the functions of Consumer Focus and other consumer bodies. The noble Lord, Lord Whitty, said that there was no clarity on what would be done to consumer bodies. The Government are consulting early this year, and that is what the consultation is all about. When we consult early this year on the proposals, we hope to offer options for consideration, including the options of bringing together a range of consumer bodies within Citizens Advice, based on a number of expert panels supported by executive staff. I cannot pre-empt the consultation or the Government's decision, but noble Lords will wish to be aware that we are looking at this in a positive and constructive way. The key objective is to provide a better service for consumers. We can do this by bringing together the policy and research expertise in Consumer Focus, especially in the energy and postal services sectors, with the long-standing success of Citizens Advice and its bureaux in helping consumers at the sharp end on the high street as well as on their online and telephone advice lines.
The noble Lord, Lord Whitty, said that the Bill does not provide for rationalisation of the consumer bodies. The Bill does provide for abolition of bodies to modify and transfer functions enabling rationalisation to take place. We cannot connect the consumer policy and research functions with the real-time concerns and problems of citizens in their communities. We can and should make that connection now.
I am grateful for the expert views of noble Lords who have spoken in this debate. I was even grateful to the noble Lord, Lord Liddle, who offered me a third way, and I shall reflect upon what he said when the Government consult on their proposals for the next step forward for consumer advocacy early this year. We will take full account of the points made by noble Lords during the passage of this Bill. My honourable friend Edward Davey, the Minister for Employer Relations, Consumer and Postal Affairs, who is well known to the noble Lord, Lord Whitty, with whom he has battled over these last months for Consumer Focus, is following these proceedings with great interest in order that views expressed in your Lordships' House can inform debate when this Bill moves to another place.
I hope that all noble Lords who supported the amendment, particularly the noble Baroness, Lady Hayter, in whose name this amendment is, and the
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Lord Greaves: My Lords, the Minister waxed lyrical and fluently about a vision in which services were concentrated on what she called the "high street", directly providing services of advice and everything else for consumers. The question that comes to mind is: have the Government got any plans of what they will do if, as a result of local government cuts in the funding of citizens advice bureaux locally, there is not a comprehensive service on the high streets of this country? If there are big gaps and towns where citizens advice bureaux disappear from the high streets, is it the intention of the Government to provide extra funding directly to keep those services going? The vision that she put forward depends on a comprehensive network of Citizens Advice in every town in the country.
Baroness Wilcox: My Lords, late though the hour is, that is a very good question. The consultation that we will have will take on board everything that has been raised tonight and is raised by people taking part in the consultation. Obviously, if we intend doing something as changing as this, everything will be considered. It would be foolish indeed if we just allowed everything to close. We must remember that Citizens Advice back at base is where so much of the work will be done. People will be able to contact Citizens Advice online, but I agree that the high street is where Citizens Advice as majored and I am sure that we will do all we can to make sure that that visible presence does not get reduced.
It is perhaps worth saying that the consultation will happen in the spring, which of course is within the next few weeks. We propose to make any changes in the consumer landscape by April 2013, so we have plenty of time to get this right and to see exactly what is happening out there and what we are creating.
Baroness Hayter of Kentish Town: My Lords, I thank the speakers, who have been impressive, if not overwhelming, for me today. They include a former director-general of OFT, three-including the intervention -former chairs of the NCC and a former Minister in this area. It shows the degree of concern about how consumers within civil society can have their voices heard in decision-making, whether that be in the public sector through industry, by regulators or by elsewhere. It seems to me that this is a key area.
The original purpose of the Government was to reduce the number and cost of quangos-hence its so-called review. We hear that the consultation will be early this year or in springtime. It is at least something that that review has taken place. The House of Commons Public Administration Select Committee in its report thought that the review to date was poorly managed. I fear that even the Minister's answers have substantiated that. I am delighted to hear her say that the Government will look at, are looking at and are giving consideration. That is great. It is just rather sad that that has happened after the decision and after this Bill is before us rather
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There was precious little consultation with Scotland and none with Wales, none with the wider consumer movement or representatives of users or clients, or indeed anyone else. As my noble friend Lord Whitty said, the Bill does not provide for a transfer of functions-it is an abolition. My noble friend Lord Borrie did not ask who is going to provide help on the high street, important though that is, but put the vital question of who will do the high-quality research, investigatory and advocacy work across the whole economy that is being done by Consumer Focus and the NCC before that. I do not think the Minister has answered that question.
The proposal, according to my noble friend Lord Liddle, is anti-big society, and I think that is right because the big society should be about having the consumer voice at the heart of every decision that takes place. The reasons given for other bodies in the Bill is that they are old, a bit cranky and in need of an MOT, or even removal. That is not the case with Consumer Focus because it is two years old. Nevertheless, I agree very strongly with what the noble Baroness, Lady Deech, said. If this Bill had led to rationalisation and to better protection and advice, she would be with it. At the time when I was still with the NCC and we were discussing the mergers, we would have loved to have the water watchdog, Passenger Focus and others coming in so as to provide a really strong and dynamic voice for consumers. Had this led to such a rationalisation, I would not be here arguing against it-I would be cheering it on. We need consumers across all sectors to have a stronger voice, so if the desire expressed by the noble Baroness, Lady Deech, was to be met, I too would be with it.
As the noble Lord, Lord Maclennan, said, it is not a positive proposal for change; rather it is a winding-up process. I think he also agreed with the notion of
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I am delighted that the Minister said that discussions and talks are now taking place. They may be late, but better late than never. I will also be delighted if Scotland and Wales have time to consider whether there is an alternative model that suits the devolved areas better. The Select Committee also said that the Government face the much larger challenge of successfully implementing these reforms. That is right because there are still questions about funding. I was sorry to hear the Minister use words like "efficiency" and "savings" in her discussion on funding when I had rather hoped to hear about a promise and, "Yes, that is fine". I would have liked that better. There are still questions of accountability and about whether Citizens Advice is the right organisation to do this job. There is also the question of what happens if finally it says no.
I hope that the Government will continue in their thinking and do a proper consultation, even if it is being done a bit later than perhaps it could have been. But in order to assist them, of course I beg leave to withdraw the amendment.
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