CONTENTS
Terms of Reference
Summary
Chapter 1: Introduction
Chapter 2: A history of governance and regulation
at the BBC
Box 1: The Governors of the BBC, 1927-2007
Why the Trust was created
The BBC Royal Charter
The governance structure of the BBC
Box 2: The BBC Trust
Chapter 3: Improvements which could be made
in the short term
Managing external complaints
Figure 1: Where to go to complain about a
BBC service
Figure 2: The BBC standards complaints process
for television and radio programmes
Overlapping jurisdiction with Ofcom
Reforms to the BBC complaints process—who
should handle complaints?
Complaints involving impartiality and accuracy
Figure 3: How a revised complaints process
might work
Handling complaints from commercial competitors
Quota setting
BBC internal compliance processes
Figure 4: The BBC compliance process
Providing clarity for viewers and listeners
about content reality
Non-Executives—a structural anomaly
Governance implications of the licence fee
settlement including the BBC World Service, S4C and Broadband
Delivery UK
Ensuring transparency—the role of the
NAO
Decision making and the public value test
Figure 5: Summary of the BBC Public Value
Test process
Figure 6: Suggested changes to the governance
and regulation of the BBC
Chapter 4: Part 2—Issues outside Lord
Patten's current review
Future public policy arising from developments
in the wider broadcasting landscape
Figure 7: Timeline of future regulatory changes
Accountability
Chapter 5: Summary of recommendations
Appendix 1: Select Committee on Communications
Appendix 2: List of witnesses
Appendix 3: Call for evidence
Appendix 4: Timeline—a history of BBC
governance and television regulation
Appendix 5: BBC governance structure
Appendix 6: How to complain about non-BBC
services
Appendix 7: Compliance checklist
Evidence is published online at www.parliament.uk/hlcommunications
and available for inspection at the Parliamentary Archives (020
7219 5314)
References in footnotes to the Report are as follows:
Q refers to a question in oral evidence;
BBCGR 1 refers to written evidence as listed
in Appendix 2.
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