Why does financial exclusion matter?
Chapter 2: The extent and nature of financial exclusion
Defining financial exclusion and financial inclusion
The relationship between financial exclusion and financial inclusion
Financial inclusion in public policy
Who is affected by financial exclusion?
Figure 1: Who is at risk of financial exclusion?
Figure 2: Financial exclusion in the UK
Aspects of financial exclusion
Figure 3: Households and adults without access to a current or basic account, or savings account
Figure 4: Households’ Saving Ratio
Chapter 3: Leadership from Government and proactive regulation
The need for Government leadership and co-ordination
Developing and implementing a strategy
The Financial Conduct Authority and financial inclusion
Box 1: Co-operation between the FCA and the CMA
Chapter 4: Financial education, advice and capacity building
Box 2: Financial Education in Scotland, Wales and Northern Ireland
The Ofsted Common Inspection Framework
Financial guidance and advice services
Replacement of the Money Advice Service
The importance of encouraging savings
Chapter 5: Financial exclusion and vulnerable groups
The risk of financial exclusion for older people
The relationship with mental health
Disability and financial exclusion
Chapter 6: Access to financial services
Identity and address verification issues
Access to bank branches and services
Box 3: Nationwide in Glastonbury: an innovative solution
A greater role for the Post Office
Digital exclusion and financial technology (FinTech)
Financial technology (FinTech)
Chapter 7: Financial exclusion, credit and borrowing
High-cost consumer credit products
The problems with high-cost credit
Financial Conduct Authority regulations on the high-cost, short-term credit sector
The effect of the restrictions
Provision of credit by the third sector
Community development finance institutions
Chapter 8: Welfare reform and financial exclusion
Sanctions in the social security system
Local welfare assistance—the localisation of Social Fund responsibilities
Appendix 1: List of Members and declarations of interest
Appendix 4: Acronyms and glossary
Appendix 6: Note on Committee visit to Toynbee Hall, London: Wednesday 30 November
Evidence is published online at http://www.parliament.uk/financial-exclusion and available for inspection at the Parliamentary Archives
(020 7129 3074).
Q in footnotes refers to a question in oral evidence.