Liaison Committee
Tackling Financial Exclusion: A country that works for everyone? Follow-up report

10th Report of Session 2019-21 - published 24 April 2021 - HL Paper 267


Summary of recommendations

Chapter 1: Introduction

The Select Committee on Financial Exclusion

Chapter 2: Inclusive financial services

Understanding financial exclusion and financial inclusion

Access to cash

Digital inclusion

Basic bank accounts

Bank branch and ATM closures

The role of the Post Office

Control options

Affordable credit

‘Buy now, pay later’ products

No-Interest Loan Scheme

Help to Save Scheme

Debt advice

Financial education

Chapter 3: Leadership from Government and proactive regulation

The Financial Conduct Authority’s objectives and a duty of care to customers

The Government’s Financial Inclusion Strategy

Appendix 1: List of Members and declarations of interest

Appendix 2: List of witnesses

Appendix 3: Acronyms and glossary

Evidence is published online at and available for inspection at the Parliamentary Archives (020 7219 3074).

Q in footnotes refers to a question in oral evidence.

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