Public Services Committee
A critical juncture for public services: lessons from COVID-19
1st Report of Session 2019-21 - published 13 November 2020 - HL Paper 167
Contents
A ‘critical juncture’ for public service reform
Principles for public service reform
Chapter 2: Insufficient support for prevention and early intervention
Poor health prevention and the impact of COVID-19
Initial NHS response to the COVID-19 pandemic
Health inequalities and COVID-19
Box 1: The German public health system
Prevention and the criminal justice system
Early intervention in education
Chapter 3: Inequality of access to high-quality public services
The consequences of poorly integrated services: vulnerable children
Numbers of vulnerable children
Inadequate integration between service providers
Box 2: Breaking down silos: learning from New Zealand’s “joint ventures”
Black, Asian and Minority Ethnic and Gypsy, Roma and Traveller service users
Chapter 4: ‘Co-production’ and user voice
Box 3: What is ‘co-production’?
Chapter 5: The fragility of adult social care
Care sector fragility before COVID-19
Chapter 6: Over-centralised delivery of public services
Poor central Government coordination and communication
Funding for local service delivery
Chapter 7: Empowering local public services and communities
A ‘place-based approach’: integration and partnership working at the local level
Box 4: What is a ‘place-based approach’?
Working with local voluntary sector and community groups
Holding local areas to account
Chapter 8: A new approach to data-sharing
Data-sharing failures at the national level
Innovative data-sharing at the local level: a ‘place-based’ approach
The case for a new approach to data-sharing
Towards a new consensus on data
Chapter 9: Commissioning reform—unlocking the potential of charities and the private sector
Innovation in the charity and private sectors
New models of procurement: working with charities and businesses
Chapter 10: Digital technology and innovation in frontline public services
Maintaining face-to-face services
Chapter 11: “From lockdown to lock-in”—how do public services learn?
Recognising long-term weaknesses
Chapter 12: The pandemic response in the devolved jurisdictions
Box 5: COVID-19 and social care in the devolved jurisdictions
Box 6: Local government and the devolved administrations
Summary of conclusions and recommendations
Appendix 1: List of Members and declarations of interest
Evidence is published online at https://committees.parliament.uk/work/311/public-services-lessons-from-coronavirus/ and available for inspection at the Parliamentary Archives (020 7219 3074).
Q in footnotes refers to a question in oral evidence.