Joint Personnel Administration
system
100. The aim of the new Joint Personnel Administration
(JPA) system is to provide a single on-line management system,
through which Service personnel can electronically access their
own records and apply for leave, expenses and allowances, and
undertake other basic personnel tasks, whether they are land or
ship-based in the UK or deployed overseas.[124]
The latest Annual Report and Accounts states that "JPA has
now been successfully implemented for all three services
.
to the Royal Air Force in April 2006, the Royal Navy in October
2006 and the Army from March 2007
. and all reports indicate
that it is working well".[125]
In addition to providing improvements for individual Service personnel,
JPA is expected to provide the following benefits for the MoD:
JPA would produce a comprehensive up-to-date
picture of the size and shape of the Armed Forces for the first
time
. Over time the data within JPA will build up to provide
the Department with a rich supply of management information to
support operational decisions and the development of evidence
based policy. [126]
101. There have been problems with the roll-out of
the JPA system. The Annual Report and Accounts 2006-07 refers
to "significant temporary accounting problems during the
year".[127] In
the Statement on Internal Control in the Departmental Resource
Accounts, JPA is highlighted as a 'Significant Internal Control
Issue' as:
Initial teething problems with RAF specialist
pay and expenses were overcome and the first RN payroll in November
2006 was successful
.. However, following RAF go-live a number
of concerns about JPA support to Departmental financial and manpower
accounting processes, and some weaknesses in AFPAA [Armed Forces
Personnel Administration Agency] internal controls were identified.
These have had a temporary impact on the Department's ability
to exercise full financial control and increased the risk to the
timeliness and quality of the Departmental Resource Accounts.
Following identification of these issues mitigation plans were
put into effect and action taken to resolve them such that full
financial control had been re-established before year-end. AFPAA
(now the Service Personnel Veterans Agency) continues to work
with the MoD finance community to resolve the outstanding issues.[128]
102. Problems with the JPA system have impacted on
the work of the Defence Analytical Services Agency (DASA) and
there were some difficulties in the provision of Service manpower
data. As a result, some DASA outputs had to be suspended. The
latest Annual Report and Accounts state that DASA is working towards
resolving the JPA manpower data problems.[129]
103. A press article in early December 2007 reported
that Armed Forces personnel had been underpaid because of problems
with the JPA system.[130]
Details of the number of overpayments and underpayments to Armed
Forces personnel between January and October 2007 were provided
in a Parliamentary Written Answer of 18 December 2007. There were
13,908 overpayments in April 2007. The Written Answer states that
"Following migration of Army data onto the JPA system, a
decision was taken not to recover some elements until the migration
process has been validated". The overpayments were recovered
in May 2007. In August 2007, there were 46,305 underpayments,
which included "35,553 incorrect deductions of £3.00
in respect of contributions to the discontinued Royal Navy and
Royal Marines Dependants' Fund". The deductions were re-credited
in October. In September 2007, "4,249 additional cases occurred
where the incorrect rank on the Joint Personnel Administration
system would have generated an incorrect payment. Corrective action
was taken in time for the October pay run". The Written Answer
also states that:
Error rates are expected to decrease as the professional
users (unit admin, manpower specialists) gain familiarity with
the system and undergo follow on training, consolidating their
knowledge with lessons identified from the JPA project and formal
user groups both single and tri-service.[131]
During our visits to Afghanistan in April 2007 and
Iraq in July 2007, we also heard concerns from Service Personnel
about payment problems caused by the JPA system and about access
to the system while on operations.
104. We are concerned to learn that the Joint
Personnel Administration (JPA) system, which was rolled-out to
all three Services during 2006-07, has experienced problems and
that a substantial number of Armed Forces personnel have had incorrect
deductions from their salaries. We have written to the MoD separately
about the problems experienced and the progress in resolving them.
We look to the MoD to ensure that the remaining problems are resolved
as quickly as possible and that the training for the users of
the system is improved. This is a matter which we plan to monitor
closely.
112