List of written evidence
1 Parliamentary and Health Service Ombudsman
2 HM Revenue and Customs
3 William Heath, Kable Ltd
4 Hansard Society
5 Department for Work and Pensions
6 Disability and Carers Service
7 Identity and Passport Service
8 Bernard Herdan
9 Shaping our Lives
10 Mencap
11 Mind
12 Age Concern
13 New Economics Foundation
14 Sophia Parker
15 Pat McFadden MP
16 Audit Commission
17 Department for Education and Skills
18 National Consumer Council
19 Professor Patrick Dunleavy
20 Tetlow Associates
21 The Work Foundation and Research Republic
22 Time Banks UK
23 Northgate Information Solutions
24 Diabetes UK
25 Worcestershire Hub Customer Services Managers
26 Picker Institute
27 Healthcare Commission
28 Southwark Patients Forum for Primary Care
29 CBI
30 Metropolitan Police Authority
31 Trevor Gash
32 General Teaching Council
33 Peter Bebb
34 Communities and Local Government
35 NHS Confederation
36 Professor Andrew Gray
37 TaxAid
38 Breakthrough Breast Cancer
39 British Medical Association Patient Liaison
Group
40 Local Government Ombudsmen
41 Equal Opportunities Commission
42 Scope
43 Taxpayers' Alliance
44 Driving Standards Agency
45 Driver and Vehicle Licensing Agency
46 Highways Agency
47 Henley Centre for Customer Management
48 Local Government Association
49 Dr John Hyslop
50 Criminal Records Bureau
51 Police Service
52 Immigration and Nationality Directorate
53 National Confederation of Parent Teacher Association
54 ACEVO
55 Community Links
56 Department of Health
57 Catherine McGrath
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