House of Commons portcullis
House of Commons
Session 2007-08
Publications on the internet
Public Administration Committee Publications

Public Administration - Twelfth Report

Here you can browse the report together with the Proceedings of the Committee. The published report was ordered by the House of Commons to be printed 15 July 2008.


Contents


Terms of Reference

Summary

1 Introduction

2 The Citizen's Charter

3 The Charter Mark and user satisfaction with public services

4 Entitlements to public services: Public Service Guarantees

5 Conclusion

Conclusions and recommendations

Formal minutes

Witnesses

List of written evidence

List of Reports from the Committee during the current Parliament


 
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Prepared 22 July 2008