5 Conclusion |
22. The opening of Terminal 5 revealed serious
failings on the part of both BAA and British Airways. Like both
organisations, we acknowledge the inevitability of 'teething problems'
but deeply regret that so many were allowed to bring the operation
of Heathrow's newest terminal to a halt. Nevertheless, we are
glad that our inquiry has enabled the BAA, British Airways and
Unite to describe how they are working together to make Terminal
5 a success.
23. We note the Competition
Commission's publication of its provisional findings in its inquiry
into BAA. This reinforces the view we have previously expressed,
that BAA is a monopoly that needs to be broken up.