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House of Commons		 Session 2007-08
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Public Administration Committee Publications

Public Administration - Fifth Report

Here you can browse the report together with the Proceedings of the Committee. The published report was ordered by the House of Commons to be printed 12 March 2008.


Contents


Terms of Reference

Summary

1  Introduction

2  Access to complaints systems

3  How to handle complaints—best practice

4  Using complaints to improve services

5  A role for the centre

6  Conclusion

Conclusions and recommendations

Formal minutes

Witnesses

List of written evidence

List of Reports from the Committee during the current Parliament



 
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Prepared 24 March 2008