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Session 2007-08 Publications on the internet Public Administration Committee Publications |
Public Administration - Fifth Report Here you can browse the report together with the Proceedings of the Committee. The published report was ordered by the House of Commons to be printed 12 March 2008. Contents Complaints systems: theory and practice 2 Access to complaints systems 3 How to handle complaintsbest practice 4 Using complaints to improve services Complaints as an indicator of performance Conclusions and recommendations
List of Reports from the Committee during the current Parliament
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© Parliamentary copyright 2008 | Prepared 24 March 2008 |